Customer Service High School
Resume:
LaSheena Williams
Bronx, NY 10474
*******************@*****.***
Summary of Qualifications:
* Dedicated and hard working
* Organized and detail oriented
* Excellent people skills
* New York State Security Certification; Licensed New York State
Security Guard
Experience:
Secured Watch-24 New York, NY
Clerical Assistant 01/13-Present
* Make calls to potential applicants
* File new applicants' folders
* Answer multi-line switchboard during non-business hours
* Promote friendly customer services
* Log in all daily activities into company's database
New York City Dept. of Parks and Recreation Queens, NY
Seasonal Parks Worker 08/10-05/11
* Cleaned bathrooms, removed graffiti and painted benches and light
poles
* Swept up rubbish and leaves; collected rubbish bags from containers
* Removed weeds from playgrounds and pathways
* Informed people about park rules
Elite JMS & Investigation New York, NY
Front Desk Concierge 06/08-05/10
* Answered calls to provide information during non-business hours or
when switchboard was closed
* Monitored entrance and departure of all employees and visitors to
guard against theft
* Safeguarded residential apartment building against theft and
maintained security of premises
* Kept accurate log of all reports and deliveries; entered data into
company database
Murdoch & Investigations Bronx, NY
Security Guard 06/06-11/07
* Kept log of daily activities and irregularity report of property
damage, theft, presence of unauthorized persons, or unusual
occurrences
* Patrolled residential neighborhood and tenant buildings to ensure
there were no violations
* Provided event security; patrolled crowds; protected equipment
* Informed tenants of rule infractions and violations; apprehended
violators on premises
Education:
The HOPE Program Brooklyn, NY
Career Enhancement - 12 Week Training 11/12-Present
* Includes a minimum of 200 hours on-the-job training
* Courses in: Customer service, interpersonal communications, workload
management, critical thinking, problem solving, written communication,
and public speaking
* Computer literacy: Microsoft Windows, Word, Excel, PowerPoint, and
Internet
University of the State of New York Education Department
* High School Equivalency Diploma
Contact this candidate