Customer Service Sales
Resume:
Deidre Bock
Richmond, TX 77469
*.********@*****.***
I am organized, ambitious, a team player and ready for the next step in my career. I
believe that my talents and skills in customer service will be beneficial to your
company.
Employment History
Office Manager
6/12 to present Josephine’s Day Spa & Salon, Houston, TX
Check and reconcile shift tickets for 2 salons daily in SalonBiz, track daily
tardiness for approximately 50 employees, redeem all outside credit cards for
spafinder, email out all shift errors and fix any issues that arise with the credit card
companies via phone
Check all gift cards, track donations and salon promotions redeemed by keeping
and updating daily donation log and promotional log. Work with the salon manager
in person or by phone on this task
Monthly reports to include: daily sales reports, product sales by item, pre-
bookings, strategies retentions, top ten employees in various categories,
benchmark report for AVEDA.
Order supplies for office and both salons, order plane tickets, organize events
such as the annual Pretty In Pink Gala, Serious Business annual trip, wrote a 5
page summary for West Houston Chamber of Commerce Star Awards which got
our company nominated for the award
Send out thank you cards, referral discount cards, birthday gift cards to our
guests
Send out eblasts through Demandforce on specials, birthdays, promotions in
salons
Issue gift cards with Ecommerce and send out to customers
Assist in the marketing area by working with the Spaulding for Children, West
Houston Chamber of Commerce, Texans Cheerleaders, and many other
organizations and visit the managers at these organizations in person and by
phone
Keep up with making sure employee files are updated and any other tasks given
to me by the owner
Office Administrator
12/10 to 6/12 MyComputerCareer.com, Houston, TX
Microsoft Certified Test Administrator through Prometric Testing
Handled all inbound calls, to include sales calls and greeted potential students,
visitors, managed multi line phone and directed calls to appropriate destination
Prepared all information packets, organizing office operations and procedures,
controlling correspondence, designing filing systems, reviewing and ordering office
supplies, assigning and monitoring clerical functions
Processed all Sallie Mae, Paramount Capital Group and American Student
Financial Group loans for applicants, to include running credit checks and qualified
the potential students for our program by meeting with them and working with the
Admissions Director
Created and maintained all student records via SalesForce. These records
captured attendance, class rosters, student grades, Career Service activities and all
financial documentation
Prepared and tracked grades, percentages, complaints, phone calls, helped to
overcome technical and business related objections of our corporate office or other
campus and our students. I was the first point of contact
Followed up on all potential qualified leads by telephone and email, helped to
resolve any issues a student had with grades, admissions, loans etc
Contributed to team effort by accomplishing related results as needed; served
as a liaison between students, Admissions Director, Career Service Director and IT
Educator and corporate office
Completed operations requirements by scheduling and assigning employees;
following up on work results and completing all tasks by deadline or before
Kept management informed by reviewing and analyzing special reports;
summarizing information; implementing office policies by establishing standards
and procedures
Maintained office efficiency by planning and implementing office systems,
layouts, and equipment
Trainer
12/04 to 01/06 Curves for Women, Houston, TX
Interviewed and counseled members to help them optimize their weight and
nutrition concerns
Taught nutrition classes based on the Curves program
Worked directly with our accountant, the owner and other trainers to resolve
member issues, complaints or questions
Exceeded recruitment goals by average of 10%
Program Director
02/01 to 03/04 Resolve of Houston, Houston, TX
Created and led agendas for monthly meetings, visited doctor’s offices to
discuss with them our company and set up related topics and dates for speaking
engagements
Researched, prepared and distributed letters to the professional community on
topics related to RESOLVE (non-profit organization for infertility)
Booked monthly meeting locations for the following year, by meeting and/or
calling different hospitals in the Houston area, to ensuring a meeting place and that
rooms were set up properly each month, based on the needs of the professional
speakers
Coordinated with the professionals to ensure their needs were met and their
topics were suitable for RESOLVE approximately 2 weeks prior to the meeting
As a board member I worked with the other members of RESOLVE for the
annual symposium (appx. 300 attendees a year)
Increased membership by 30% during my tenure as Program Director
Mortgage Loan Closer
08/97 to 11/00 Money Mortgage, LTD, Houston, TX
Worked with and assisted subordinates and supervisors in identifying and
resolving closing related problems
Collaborated with borrowers and loan officers to obtain all loan conditions
required by the underwriters for final loan approval
Coordinated closings between the customer, title company, and mortgage
company via phone or in person, to set the closing date
Worked directly in communicating with surveyors, appraisers, and realtors to set
appointments with them and the client
Filled in for other departments when needed, such as Atty’s office, filled in for
Escrow assistant, receptionist when needed and the loan processors
Collections/Receptionist
11/95 to 11/96 A.J Foyt Honda, Kingwood, TX
Prepared and processed monthly balance sheets and accurate statements of all
customers for the corporate office
Solely responsible for balancing the books every month and managing the
collections department
Talk with the customers in person or phone to help set up all in house special
finance accounts
Responsible for working with the accounting department and repossession
company to work on getting the cars back if car buyer was in repossession status
Answered and operated multi line phone and routed all calls to the correct
department
Education
1980 to 1984 Havelock High School, Havelock, NC
High School Diploma
1984 to 1986 Chowan College, Murfreesboro, NC
Liberal Arts, minoring in pre education (degree not obtained)
2010 to 2011 University of Phoenix,
BS/HHSM Health and Human Services Management
Other Experience
Microsoft Certified Tester, Knowledgeable in Microsoft Office Suite, 10 key touch,
multi-line phone, type 60+ wpm, beginners Spanish, great multi-tasking, some Adobe
and Power Point, dictation via Dictaphone, software used includes Genesis, Sales
Force, Inside Sales, SpaBiz, friendly and professional customer service skills
References
References are available on request.
Contact this candidate