Project Management

William McKown

*** **********'s Way, Durango, Co 81303

Home: 970-***-****, Cell: 813-***-****

*******@*****.***

WORK EXPERIENCE

*/**** ** **/**** Verizon Data Services, Tampa, FL

Lead Systems Consultant

. Train and Lead cross-functional local and global

Requirements team on all system projects for

Assignment, Activation and Inventory System (AAIS

Core), ERC, Local Number Portability Gateway (LNPGW),

NTAS and SPIRIT.

. Create and manage detailed technical documentation

using System Architect and in-house repository system.

. Determine and gather system requirements and

specifications for complex application development

projects in Oracle, SAP, IBM systems within budget and

timeline.

. Coordinate and communicate system requirements and

cost with business owners, multifunctional teams,

programmers, program managers and testers.

. Completed Database consolidations projects for 12

datacenters on Verizon footprint.

. Facilitate Requirements, Testing and Design (RTD)

sections during teleconferencing and Requirements

Gathering Sessions (RGSs).

. Document Business Requirements and define System Design.

. Follow defined methodology practices and standards

throughout the System Development Life Cycle.

. Interface with Business, Testing and Developers at all

levels to gather system requirements and resolve

system issues.

. Design and maintain business systems through

requirements definitions, analysis, design,

construction, integration, and implementation,

ensuring the delivery of quality systems and service

for all products.

. Manage internal requirements websites.

10/2001 to 2/2005 Public Defender's Office, 13th Judicial Circuit,

Tampa, FL

Programmer Analyst

. Provided programming design, software enhancements &

modifications for all eleven in-house applications

using VB, ASP, VB.NET, ASP.NET, MS SQL, DCOM, Crystal

Reports, Oracle, Info Maker, Install Shield, Visio, MS

Project.

. Controlled access, performance monitoring and tuning

of all in-house databases with MS SQL Server, Oracle

or MS Access.

. Designed and developed in-house databases to meet

new user needs and responded to/anticipated

technological innovations.

. Designed MS SQL Server jobs, triggers, and stored

procedures on in-house databases.

. Reviewed existing programs made refinements, reduce

operating time, and improve techniques.

. Planned and created Install Shield for applications in

VB 6 to .NET.

. Created Install Shield for new in house installs and

automatic upgrades.

. Developed, wrote and maintained complete

program documentation.

. All testing of applications developed or modified,

including development of testing procedures and

scripts.

. Determined and analyzed budget for vendor purchased

products.

. Coordinated with CIP (vendor) and users on

identification of software problems, modifications

or enhancements on contracted applications.

. Held user group meetings with support staff on new in-

house developed software applications to gather input

on systems or required enhancements.

. Created data flow diagrams, ERDs and business rules

for programs and databases using Visio.

. Provided technical assistance and knowledge to all

computer staff and users.

9/2000 to 3/2001 USF School of Architecture & The Florida Center for

Design & Research, Tampa, FL

Programmer Analyst

. Designed and implemented Visual Basic using ADO for MS

SQL 2000 and MS Access database projects.

. Built intranet website for staff using ASP, HTML and

SQL 2000 database.

. Created data flow & ERD diagrams of business processes

and databases using Visio.

. Evaluated, planned and performed PC repair and

upgrades as necessary.

. Configured local & network installations and supported

various software packages, including NT, 2000, NT/2000

Server, AutoCAD, Arcview, ACT.

. Assured that all network resources were protected with

industry accepted backup and recovery procedures.

1/1999 to 10/2001 Carson International Inc., Ketchum, ID

Systems Analyst

. Managed & trained 20 employees on setting up and

maintaining 30 computers for Purina's Incredible Dog

Challenge Video Game Competition.

. Designed Visual Basic applications for the

scoreboard, which displayed graphics, scores, and

advertisements for the Purina's Incredible Dog

Challenge USA Network television show.

. Analyzed and communicated with software vendor on

modifications & fixes for Purina's Incredible Dog

Challenge video game.

. Computerized event scoring, final scoring and

management reports for Purina, Carson International

and Diamond P productions.

. Worked contracted events in New York, San Francisco,

Seattle, St. Louis, Chicago, San Antonio, Park City,

and Sydney, Australia.

EDUCATION & CERTIFICATIONS

8/1998 - 8/2001 University of South Florida; Tampa, FL

B.S., Business Admin, Management Information Systems,

Major GPA: 3.62

Overall GPA: 3.15; Graduated: August 2001

08/2007 - 4/2009 University of South Florida; Tampa, FL

Executive MBA Program

GPA: 3.75; Graduated: May 2, 2009

Expected 03/2013 Project Management Professional (PMP), Certification

through Project Management Institute (PMI)

TECHNICAL HIGHLIGHTS

Verizon Systems:

AAIS Core, ESAP, NTAS, LNPGW, SPIRIT - 7 yrs, IPM and IPM

Requirements - 4 yrs, FORTE - 4 yrs, Remedy - 4 yrs

Languages:

SQL - 8 yrs, Stored Procedures - 8 yrs, MS SQL Triggers - 5 yrs,

SQL*Plus - 5 yrs, XML - 8 yrs, C - 6 yrs, C++ - 6 yrs, JAVA - 5 yrs,

HTML - 12 yrs, PHP - 5 yrs, MySQL - 5 yrs, JavaScript - 5 yrs,

ColdFusion - 5 yrs

Applications:

Visio - 8 yrs, MS Project - 7 yrs, System Architect - 4 yrs, SQL

Server - 6 yrs, Visual Studio - 8 yrs, MS .NET 2003 - 2 yrs, Crystal

Reports- 5 yrs, Oracle - 5 yrs, Macromedia Dreamweaver - 3 yrs, Info

Maker 7 - 3 yrs, Install Shield - 2 yrs, FrontPage 2003 - 4 yrs,

Lotus Notes - 4 yrs, Corel Suite - 4 yrs, Office Suite - 12 yrs,

GroupWise 5.5 - 3 yrs

Environments:

Windows, Windows Server, Mac OS, Linux, Unix, IIS, Novell Server,

Oracle

ACTIVITES & HONORS

. Graduate of Verizon ISOP Leadership Program

. Management Information Systems Society, USF

. Business College Council, USF

. Sierra Club, Tampa Bay Group, Past Webmaster

. Developers Forum, Tampa Bay

. Tau Kappa Epsilon, Lambda Alpha Colony, USF, Chapter

Founder & Past Webmaster

. The Distinctive Achievement in Academic Excellence, USF

. Honored in Principles of Accounting Banquet, USF

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