Customer Service Manager

SaFonda M. Jackson

******************@*****.***

940-***-****

Summary of Qualifications: Accomplished manager with over 20 years of

experience in Restaurant Management. Significant experience

in staffing, training, customer service, labor and

inventory control, and increasing profits.

EDUCATION:

Bachelor of Science in Business Administration

University of Phoenix ~ Dallas, Texas

2008 Graduate

EXPERIENCE:

Liberty Tax Service Denton, Texas

Tax Preparer

01/2012 - Present

. Prepare tax returns.

. Light offer duties: filing, answering phones, and scheduling

appointments.

Grandy's Denton, Texas

Manager 1991- 7/2011

i

. Hire and train employees.

. Oversee daily operations of the business ensuring great customer

service and profitability.

. Ensured inventory and food cost control to increase profits.

. Area trainer for new store managers, shift leaders (potential managers

in training) job coaching, and shadowing.

. Facilitate monthly meetings with corporate management and weekly

meetings with store employees.

. Implement staff retention programs and customer satisfaction.

QUALIFICATIONS/TECHNICAL SKILLS:

. Proficient using Microsoft Word and Excel and PowerPoint

. Good writing and oral communication skills

. FasFax and Macros POS systems

. LibTax Software

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