Sales Quality Control
Resume:
Profile
Program tester and customer's support with Diploma in Software Computer
Engineering and over nine years of demonstrated experience in the
development and support of software for web applications
> Proficiency in Systems and Procedures Analysis and other IT functions
as system and operation documentation, client support, system
troubleshooting
> Well-developed customers and communication skills complemented by the
solid ability to plan, prioritize, and execute tasks in fast-paced
environments while ensuring high standards of work are maintained
> A fast learner, persistent and responsible with a demonstrated ability
to use logical and methodical approaches to multi-task and achieve
multiple goals
> Highly adaptable, detail oriented and flexible team player able to
perform independently or with minimum supervision
> Computer skills include all Microsoft Windows packages, application
development tools, e-mail packages, Internet browsers, Microsoft
Office, HTML, BSmart - program for building websites, SAP
Technical Skills
Operating Systems: Windows 95/98/XP/2000, Windows 7
ERP Systems: SAP
Browsers: Internet Explorer 6.0/8.0, Netscape Navigator,
Chrome
Web technologies: HTML, XML, .NET
Support Tools: Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook), Paint.net,
Team viewer, Programs for building web-
application, User Interface Design
Relevant Work Experience
Program tester and customer's support March 2002 - September 2011
MicroLine Computers Limited
. Diagnostically reviewed and tested platforms of program and provided
identifiable results to the Developmental team to address and correct
prior to customer purchase;
(.NET 2.0 developing environment, Java application and Surf N'Change
proprietary methodology, asp and aspx environment)
. Tested, compared, and examined quality control in graphical visual web
applications, graphic programs and databases prior to delivery of
finished product to clients;
. Provided and monitored connections between client's website and ERP
program (SAP) for successful integration and optimal efficiencies;
. Worked in the support department on the help desk with end-users to
support and train clients with problems for creating websites and
solution applications to increase their over-all use with their
programs and applications;
. Trained clients to using program for building website, coached and
supported customers in creating and using their websites as an on-line
communication tool to increase visitation frequency;
. Supported clients with SEO their websites in the internet
. Entered data according to specified format, transferred data between
software, and verified accuracy and completeness of data.
Computer Store and Laboratory Supervisor May 2001 - February 2002
Alex Computers Limited
. Provided knowledgeable and necessary information to customers about
computers and hardware parts to promote sales;
. Supported customers with hardware problem, shaped to Diagnostic
Department for problem elimination;
. Coordinated and managed inventory flow throughout the warehouse and
provided specific information to support marketing purposes;
. Planned and scheduled the technical department team duties and address
and provide solutions to customer problems and concerns.
Computer Store and Laboratory Supervisor January 2000 - March 2001
Computy Computers Limited
. Sales of computers and hardware parts, assembled desktop computers
from hardware part for clients dependent their work on computer;
. Received computers with hardware and software problems, transferred
this problem to Diagnostic Department and with all results moved to
technician in computer lab;
. Ordered hardware parts of computer for sale and repair of old
computers and superintended them in warehouse.
Education and Training
Computer Engineering Diploma 1996 - 1998
ORT Singalovsky College
Continuous Studies (Radio Engineering and Communication) 1993 -1995
University of Telecommunications and Informatics[pic][pic][pic]
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