Desktop Support Technician

Robert Kent

A Computer Professional with a distinctive background in electronics,

computers and process control. Extensive experience in and totally

dedicated to Excellence in Customer Satisfaction.

RELAVANT EXPERIENCE

. PC Desktop System support (workstations, laptops, printers),

installation, maintenance, upgrade, deployment, migration,

troubleshooting and repair.

. PC build, install, test, maintain, troubleshoot, repair, deployment and

migration of desktop, laptop, network, laser and inkjet printers and

application software in home and commercial environments.

. Technical support, project planning, strategic planning, system

troubleshooting, quality control, scheduling and tracking of product

performance to achieve desired goals and customer satisfaction.

. Communicating and analytical problem solver in diagnostic, tracking,

resolution skills and experience

COMPUTER SKILLS

. CompTIA A+ Certified & Cisco CCNA Training, preparing for Network + and

CCNA exams.

. Specialist in build, installation, upgrade, test, maintenance and

repair of PC desktops, laptops, printers, OS and application software in

Small Business and Residential locations.

. Software experience in: Dos, Windows (95,98, NT, XP, Vista, Win7),

Microsoft Office (98, 2003, 2007), CPanel, WordPress, Quick Books Pro,

Point-of-Sale Systems, Novel and Cisco Networking, Auto Cad 9/10/11/12.

EDUCATION

. Cisco CCNA, Sarasota County Technical Institute, Sarasota, FL 01 -

07/2011

. CompTIA A+, Sarasota County Technical Institute, Sarasota, FL 09 -

12/2010

Cheyenne Aero Tech, Cheyenne, WY 10/1991 - 03/1993

. IBM Corp. Computer Maintenance Schools, Endicott and Poughkeepsie, NY

. US Naval Electronic Schools, San Francisco, CA and Great Lakes, IL

(details in DD214)

. Iowa State University, Ames, IA

. Keota High School, Keota, IA

US NAVY - Honorable Discharge

Electronic Technician (E5)

Trained and experienced in installation and maintenance of Radar and Radar

Repeaters, Aircraft Carrier Landing Systems, Communications Transmitters

and Receivers, Microwave, Electronic Counter Measures (ECM), Airborne

Early Warning (AEW) and Approach Control Systems. Served 18 months as a

Radar Technician on CVA 39, USS Lake Champlain and 18 months on shore duty

at the Auxiliary Communications Station, Norfolk Naval Base in Norfolk,

VA. Held a Top Secret Clearance.

. Experienced in all phases of installation, calibration,

troubleshooting, maintenance and repair of shipboard radar systems.

. Worked very closely with Civil Service staff in installation,

calibration, troubleshooting and repair of transmitters, receivers,

microwave and other communications systems.

CERTIFICATIONS

. Certified CompTIA A+ 12/2010

Certified FAA Airframe and Powerplant Mechanic 03/1993

EMPLOYMENT HISTORY

PC Desktop Technician, Advantage Technical Resourcing 1/13 - 2/13

HP Desktop PC backup, removal, installation and re-configuration upgrade

PC Desktop Technician, Sullivan & Cogliano 11/12 - 12/12

NEC Server, Mobility and peripheral installation, re-configuration upgrade

PC Desktop Technician, Randstad 10/12 - 11/12

Dell and HP PC and peripheral installation and relocation

PC Desktop Technician, Insight Global 09/12 - 10/12

Dell and HP PC and peripheral installation and relocation

Tech III Support Specialist, Native Staffing LLC 08/2011- 02/12

Support Specialist performing PC System and peripheral installation,

maintenance and program/hardware upgrades, migration and deployment of

Dell, HP and Lexmark products.

Workstation Support Specialist, Stream Global Services 07/2011 - 08/2011

Workstation Support Specialist - Dell Remote Support for Small Business

and Government.

US Census Bureau Enumerator, US Census Bureau 04/2010 - 08/2010

Conducted door-to-door survey interviews to collect 2010 Census data

ADT Sales Representative, American Wireless Alarm, Inc. 06/2009 -

01/2010

An Independent Contractor commissioned salesman selling alarm systems door-

to-door.

Water Features Technician, Hyatt Hotels and Resorts 05/2005 - 02/2009

Maintain all water features at Sarasota complex with minimal

management oversight. Cleaned, repaired and chemically balanced for

superior Guest Satisfaction and Comfort.

Computer Sales and Service, RK Associates - Owner 05/1994 - 10/2003

Build, repair, sell and install PC Computer systems for private

individuals and businesses. Specialized in installation of home

computers, Retail Point of Sale systems, and business Networks.

Senior Customer Service Rep., Cheyenne Business Equipment, Inc. 10/1991-

0/1994

Served as primary computer technician on staff responsible for the sale,

design, installation, maintenance and repair of Novell Networking Systems

and computer installations. Customers and clients included the US

Government, Wyoming State Government, University of Wyoming, refineries,

banks, accounting firms and other private clients.

Business Manager and Technician, CR Controls, Inc. 01/1986 - 09/1991

CR Controls was a process control, automation design, installation and

service company primarily serving the California Bay Area and Napa Valley

wine and food processing industries. CR Controls automated the Knott's

Berry Farm and Smucker's jelly production process.

. Performed and supervised a variety of tasks including electrical design

layout, drafting, production, installation, maintenance and repair of

process control equipment in California wineries, canneries, and food

processing plants.

. Other duties included client relations and site supervision, process

and procedural development, AutoCAD drafting and blueprint design

review, drafting process and system diagrams, design of custom

stainless steel control panels leading to fabrication, installation and

maintenance of control systems.

International Business Machines Corporation - Retired

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