Customer Service Technician

Roman Kargapolov

Address: ****, ***** **** ***, *******, 93350, Malaysia

Tel.: +60-14-681-****

E-mail: *****.********@*****.***

Skype: roman.nakhodka

Objective:

Highly experienced and motivated Information Security Specialist, able to work both independently and collaboratively in a variety of settings, conditions and environments supporting customer networks, as well as the ability to provide desktop support. Driven to succeed and contribute, with exceptional training and experience specialist seeks to bring technical and leadership talents to a challenging and fast paced position.

Skills:

• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.

• Equipment Installing/Testing/Troubleshooting: Diagnosed equipment problems using manuals, schematics, and various test equipment, Diagnosed system hardware, software and operation problems, and implemented corrective action, Determined and tested power supply requirements and configuration.

• Component Level Repair: electronic repair to board and component level equipment, Identified faults, replaced parts, rewired equipment, and adjusted Communication systems and electronic circuits, Extensive knowledge of component circuit operational theory and analysis techniques, Interpreted test information in the form of test work requests, manufacturing procedures, drawings, schematics and verbal instructions from supervisors.

• Creating & restoring hard drive images utilizing Symantec Ghost, Acronis True Image.

• Solid understanding of operating systems: Windows 7, Windows XP, Windows 2003

• Good knowledge of Active Directory Administration

• Excellent knowledge in Microsoft Office: Excel, Word, Access, Visio, Projects, Outlook

• Proficient in LAN, WLAN, WAN and network installation, monitoring, configuration and troubleshooting.

• Strong Knowledge in LAN protocols, TCP/IP addressing, bridging, routing and WAN.

• Planning Network Scalability

• Exceptional customer service skills, account management, follow up.

• Ability to instruct users with computer and presentation skills.

• Ability to assist users in software usage.

• Excellent documentation skills

• Practical problem solving skills

• Critical Thinking and Problem Analysis

• Excellent written and verbal communication skills.

Work experience

• 2005-2012 System and Network Technician. Several companies (Part-Time)

- Assembling of desktop PC

- Diagnosing & Troubleshooting various hardware and software problems.

- Installation & Configuration of Peripherals like Printers, Scanners, Modems, Soundcards, Network cards and etc.

- Securing the system from virus by installing various types of anti-virus. Creating of user accounts and assigning sufficient permissions to access the resources.

- Involve in Support and Installation of Hardware, Software and Operating Systems.

- Design & Implements physical and wireless LAN.

- Resolve network problem and offers technical assistance to customers.

• 2010-2012 Telecommunication Technician. MVS Global Telecommunication Vostok, Nakhodka, Russia

- Monitoring of condition primary and backup sets of radio frequency equipment, control the levels of signals, measurement of technical parameters;

- Service and maintenance of satellite receiving and transmitting equipment NEC, Thrane&Thrane, antennas, multiplexors Cisco, DSL modems, and optical communication lines;

- Maintenance of security video equipment;

- Service station UPS;

- Maintenance of computer networks and workstations;

- Planning and organize works troubleshooting, analyze the causes of technical stops;

- Deviations from the quality indicators

- Gathering information about the condition of the equipment as a whole and its components.

Education:

• 2010 Far-Eastern State Technical University, Vladivostok, Russia.

Bachelor of Engineering Science (Radio Communication, Broadcasting and Television)

• 1994 Far-Eastern Marine College, Nakhodka, Russia.

Diploma of Non-University Level Higher Education (Radio Technician, Radio Operator)

Educational Background:

• Basics of telecommunication systems and networks

• Wireless digital communications

• Microprocessors and digital signal processing

• Radio transmitting and receiving equipment

• Fiber-optic communication

• Programming in Pascal, Assembler, HTML, CSS

• Creating a Web-Site using Wordpress and Dreamweaver.

Additional information:

• Bilingual : Russian, English.

• Driver license Class 2

Contact this candidate