Customer Service Sales

Jordan Lampkin

Prescription Benefit Specialist

Mesa, AZ

**********@*****.*** - 480-***-****

Within a couple of weeks of my Sales/Customer Service Job at Medco I became a top sales representative.I

was consistent with 12 sales a day which was four times my quota.My biggest achievement was 21 sales in

one day.The first full week of my job at Direct Tv I came out of training getting up to 8 sales a day and finally

reaching now 14.

WORK EXPERIENCE

Front Desk/Pbx Operator

Hilton Hotels - Mesa, AZ - January 2012 to Present

Responsibilities include in accepting guests, reservations, inquiries, checking in and checking out and

responsible in inviting guests by using the previous informations of the gusts. e.i. celebrating the guest's

birthday, anniversary, etc.

Prescription Benefit Specialist

Medco Health Solutions, Inc - Mesa, AZ - July 2010 to February 2011

Healthcare Services

While working at Medco Health Soultions I learned a lot of great customer service techniques.With this

company we handled patients healthcare information and their prescriptions they needed sent to them.

To work at Medco you had to be trained in M.A.G.I.C. and take your patients information very carefully.I learned

all about the rules and violations of the H.I.P.P.A. assocation and was trained very specifically on my course of

work there.The training process was three weeks and every couple weeks we were trained on a new program

and would learn it in hours then take our calls and be monitored on them.I learned as well to navigate through

many screens at one time and begin to type at over 35 w.p.m.

Type, Computer Programs Microsoft Excel, Customer Communications, Customer Service Specialist,

EDUCATION

Music and Journalism

Mesa Community College - Mesa, AZ

August 2009

Mesa Community college

ADDITIONAL INFORMATION

SKILLS

Customer Communications Expert

customer service/sales Expert

Food Service Intermediate

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