Customer Service Engineer

MINH PHAN

***** *** ****** ***** - ******* CA ***03

Home: 858-***-**** - abogwh@r.postjobfree.com

O BJECT IVE : Seeking in positions of Computer Tech – Electrical Electronic –

C ustomer Service Specialist

SUM MARY OF QUAL I F ICAT IONS

Im pacful and results-minded senior technology professional with leadership expertise in

bridging innovative IT and IS solutions to drive performances and profitability for business .

TECHNICAL SKILLS

• High Voltage (400-AC/DC),and Electronic Equipment

• Fire Alarm, Float Alarm, Signal Lights (shipboard)

• Install dehumidifier (Delivered moisture level and durable air dry)

•Residential and Commercial electrical installation, repair and maintenance

• Hardware-Software services Field Service and maintenance of Equipment for

Automatic Flight Tactical Navigation Interface Autopilot Computer (F-15 and APACHE

Helicopters-AH-64),customer Contact.

•Computing Technology Industry Associations .A+ CERTIFICATION PROGRAM – Windows 2000 / XP / 7

MS office 2007 / 2010 – CISCO Switches routers ( WAN ) – Repair Desktops & Laptop repair and builds –

Network and Internet configurations – Diagnosing and Resolving hardware and software issues –

Experience with Help Desk Ticketing Systems – Peripherals including Printers, Scanners, .Symantec

Ghost, Anti-virus – System performance tune-up – Data back-up and recovery – Upgrades including

RAM, Motherboards, Hard Drives

CERTIFIEDCATIONS

Comp TIA A+

Certified Customer Service Specialist

PROFESSIONAL EXPERIENCE

MANAGER

October 2010 to present

Minh.PC. Resolutions. 12750 Carmel Country Rd #203 San Diego California 92130

On-site service .Repair upgrade Personal PC- Laptop- Printers, and Networking – Buy and Sales Desk

top and Laptop, components, MS Offices Apps .

TECH SUPERVISOR SERVICE

July 1997 to October 2010

FRY'S ELECTRONIC -Store #15 – San Diego, California 92114

Managed team of 15 of Professionals.Served as mentor to junior team members. Increased profits by

developing, initiating, and managing program – Research and documentation of said research regarding

improving support for team work and store products such as tech and marketing – Help desk support

through use of remote administration – Network administration with Cisco router, switches, and firewalls

LAB TECH

March 1997 to July 1997

REMEC – 9404 Chesa Peak Dr, CA 90670

RF – Microwave. Testing – Tuning of various microwave (Filter Switches)

CUSTOMER SERVICE REPRESENTATIVE

October 1996 to February 1997

IBM - TSS – 1087 Norwalk -Santa Fe Spring, CA 90670

On-site Technical- system-level Hardware and software Technical consulting service .Maintenance, and

develop account .Provide engineering and technical support as research, develop and test electrical

components and equipment ..

GLOBAL ASSOCIATES -NISMF – LONG BEACH NAVAL SHIPYARD - P.O.BOX. 1444 Bremerton,

Washington 90337

Jan 1995 to March 1996

Shipboard Electrical and electronic system installation, maintenance and repair generator. High Voltage

(400 volt – AC/DC) – Install Fire Alarm, Float Arlarm, Signal Lights Shipboard – Dehumidifier ( delivered

moisture level and durable air dry)

ELECTRICIAN

November 1989 to Jan 1995

DAWSON ELECTRIC (State Lic #417207) – Long Beach, CA -90815

Resident and Commercial electrical installation, repair and maintenance

FIELD ENGINEER

March 1986 to November 1989

LEAR ASTRONICS, INC – 3400 Airport - Santa Monica, CA 90406

On -Site technical service - Maintenance of equipment for Automatic Flight Tactical Navigation Interface

Autopilot Computer – APPACHE (AH-64) including customer contact, dispatching, and field service

Desingning switching power supply, and develop breadboard -

TECH ENGINEER

September 1985 to January 1986

ALLIED AMEX SYSTEM, INC Submarine Radar Communications) – MOVED

Responsible for design of intergration, switching power supplies, operation, test – Data collection, process

Flow Evaluation, Failures Analysis, maintain Status reports and charts graphs, and maintenance of

equipment : MIL-AN/USQV6

COORDINATOR OF PLANNING

July 1980 to April 1984

TANDON CORPORATION – 20320 Praire Chastworth, CA 91324

Coordinating of planning -Tooling .(Floppy Disk Drive)

EDUCATION,

. TRAINING DIRECTIONS COLLEGE, INC

ELECTRONIC TECHNICIANS ASSOCIATION INTERNATIONAL 1999

604 N JACKSON, GREENCASTLE, INDIANA - 46135, USA

COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION

Associate of Arts

. CERTIFIED SERVICE SPECIALIST – CSSCA176 SAN DIEGO, CALIFORNIA APRIL 7-1999

. Los Angeles Unified School District -West Valley Skill Center 1980

Northridge, California 91324, USA

Electronic Technician

. LOS ANGELES UNIFIED SCHOOL DISTRIC - WEST VALLEY SKILL CENTER - 1980

19408 Londelius - Northridge, CA 91324, USA

ELECTRONIC TECHNICIAN

. ELECTRICAL ENGINEER 1978 - SAIGON, SOUTH VIET NAM

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