Customer Service Sales

Deayn M. Boger

San Francisco, CA

Phone: 415-***-**** E Mail: ******@*****.***

Profile

Senior Manager with 15+ years progressive P&L management experience for multiple locations and

departments; Staffing, Human Resources, Sales, Customer Service.

• Excels in communication and interpersonal skills with ability to provide leadership, mentor and train

employees to surpass productivity, sales and service goals

• Strong analytical, organizational and project management skills in setting up, reorganizing and

streamlining operations

• Strong financial management skills for P&L management, cost control and to maximize profitability

Career Highlights

Recruited, hired, trained, coached recruitment team of 7 in 4 months exceeding profitability by 50%

Full Life Cycle Recruiting – Technical; Architects, Software Developers, Professional Services, QA,

Project Managers, Project Support and Account Managers, Retail Sales, Inside/Outside Sales,

Customer Service and Core; Human Resources, Marketing, Finance, Administration

Budget Planning & Forecasting – regional, district/department revenue and expenses

President Sales Excellence Award (PSEA) – exceeded 600K budgeted revenue by 20%

Cultivate/expand territory resulting in 50% revenue growth

Product Lead – internal CRM

Achieved 85 90% employee retention throughout career

Trainer – Professional Selling Skills (PSS)

Experience

AppleOne Employment Services – San Francisco, Ca 2012 – present

Branch Manager & HR Generalist – Staffing Firm

Recruited, hired and trained team of 7 full life cycle Account Executives. P&L responsibility for monthly

Temp base of $600K, exceeded Cash In budget by 110%. Team Placement average of 34 per month for

both temporary and full time. 2012 2013 focus to balance branch revenue activities, increasing direct hire

placements.

Contributions:

Lead/Managed Full Life Cycle recruiting team of 8 to corporate metrics

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HR Generalist; payroll, on boarding, employment verification, background & reference

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checks, OSHA & EEOC compliance

Full Life Cycle recruiting involving sourcing, screening, interviewing, reference checks and

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job placement

Client Relations; prospecting and cultivating customer relationships, building customer

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base on average 5 new clients per month

Averaged 20 open requisitions monthly

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Utilized internal ATS tracking both candidate and client activities

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Managed budget, forecasted monthly TGP

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Mac Consulting – San Francisco, Ca 2006 – 2012

Recruiting Partner Authoria, Kadient, Moblyng Games, PHT

Full Life Cycle recruiting involving sourcing, screening, interview scheduling, offer negotiation and closing

candidates and reference checks. Interfaced with client’s HR, Hiring Managers and Executive

Management, gathering job requirements and offer package strategy. Company representation at

industry events; Meetups, GDC, company sponsored and promoted company and positions via Twitter,

Facebook, LinkedIn, job boards.

Contributions: Partnered with owner

• Managed team of 4 recruiters

• Negotiated client contracts

Averaged direct hire placements of 3 per month

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Evaluated, implemented and administered ATS; JobScore, Resuwe

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CORT Business Services 2003 2010

District Sales Manager – A Berkshire Hathaway Company

Developed and implemented district plan with P&L responsibility for 6 branch commercial and residential

sales operations. Reported to CEO, Regional VP, BOD, and General Manager. Recruited, hired and

trained a sales force of 12 – inside and outside sales. Oversaw post merger integration and

reorganization of commercial and residential sales operations with $12 million in annual revenue.

Contributions:

Achieved 12mil quota resulting in top performing district 2004 2010

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100% Employee retention throughout district M & A; aligned & trained sales team; district

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operations, CRM, business software application, inventory management, selling skills

97% Customer Service Satisfaction

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Classroom Connect – Los Angeles, Ca 2000 2003

Director, Client Interaction – Educational Software start up

Directed and managed customer service and order fulfillment. Managed company relocation and set up

of new offices and warehouse from Pennsylvania to Los Angeles. Managed a team of 14 through 4 Client

Interaction and Warehouse supervisors.

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Managed workflow for call processing that grew to 250 orders daily in first year. Participated in the

creation and set up of new processes for inventory SKUs in Platinum and led migration to JD Edward’s

CRM. Managed stock levels to ensure inventory turnover and control loss prevention.

Led the transition of order fulfillment from an in house operation to an outsourced solution. Researched

and selected vendor, and managed the movement of all inventory to vendor’s location. Managed annual

audit for inventory and product assembly.

Contributions:

Achieved 100% same day processing for incoming orders and same day/next day

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fulfillment of orders

Achieved a 99% accuracy for inventory with a less than 1% loss ratio

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Successfully retained staff at 90% over 3 years

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Educational/Professional Training

B.S. Business/Marketing CSU

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PSS – Professional Selling Skills

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MAP – Management Action Program

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PI – Predictive Index

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Technical Knowledge

Advanced Boolean searches via Google, LinkedIn, Monster, DICE

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CRM – ACT, Salesforce

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EPR – Halogen

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Networking Associations

Recruiting – ERE, HCI, Arbita, SHRM

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Facilities Management – BOMA, IFMA, CREW, IIDA

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Other – Women 2.0, NAWB, SF Networking Group, BisNow

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