Customer Service Manager
Resume:
Carla Winger
Garland, Texas
75040
**********@*****.***
Profile A highly dedicated and extremely detail-oriented
individual with a strong background in the medical
field; over 17 years' experience in the medical field
affords hands-on knowledge, skills and proven abilities
working as a team member or independently. C.M.A.
experience at Out Patient Imaging and the Breast Center
at UTSW. (2010-2012) Extensive work knowledge gained at
Golden Acres Nursing Home as a C.N.A. and as Central
Supply Manager managing supplies for staff and
residents. Have comprehensive knowledge and experience
in patient care as well as customer service. Thrives in
high stress environments and works best when
multi-tasking. Works well in teams and can manage
projects with minimal supervision.
Skills Summary Vital signs Venipuncture Results-oriented
Patient ADL's Insurance Well organized
Manager Central billing/coding Enthusiastic
Supply Office Procedures Customer Service
HIPAA compliant Telephone Skills Skills
Drawing up CPR Certified Care of Bio-hazard
medications Setting up
Knowledge of sono procedure trays Patient care is my
machine in BREAST for biopsy, FNA, number one
etc. priority
.
Employment Developed ability to work in a fast-paced atmosphere
Skills Maintained excellent customer relations and developed
customer rapport
Diplomatically resolved customers complaints on
as-needed basis
Ability and compassion needed to care for people
Ability to follow instructions well and make decisions
with no supervision
Motivated and dependable
Maintained all record-keeping procedures without error
Knows well that communication is a must
Certified Medical Assistant
03/2010
Out Patient Imaging and
Experience 09/2012
Breast Center
Experience Certified Nursing Assistant 02/1993-02/
2004
Skilled Nursing Unit
Golden Acres
Education
Extern
Experience
Central Supply Manager 02/2004 -
Golden Acres 05/2006
2009-2010
El Centro College
Medical Assisting Program. Accredited
Recently at Out Patient UT Southwestern with
Dr. Judy Cooper as mentor.
Patient check in, help patients with paper
work
Assist with dressing patient or whatever is
needed to help their visit be as pleasant as
possible
Talk with patients to help ease their mind
about exam or procedure.
Prepare patient for sonograms, biopsy,
vacuum assisted biopsy, cyst aspiration and
after care with compression and bandaging.
Patient vital signs when needed
Patient rounding, meaning passing drinks and
snacks as well as seeing that patients'
needs are being meet in timely manner
Linen- stocking for each modality as needed
and taking soil linen out daily
Preparing trays for procedures
Stocking barium refrigerator
Taking patients to each scheduled modality
in a timely manner
Getting paper work to appropriate imaging
techs to help speed the process along
Keeping the dressing rooms clean and neat
Cleaning rooms after procedures are complete
Clean Ultra sound rooms and DEXA room when
needed
Help where needed
Write and address Thank You cards from OPI
Call patients to remind them of next day
appointments or to reschedule
Get copies of patients exam if needed
e
ransport patients in need
Pregnancy test, blood sugar test when needed
Hold patient's hand or just comfort patient
when in need
Experience
1993-2006
I was a C.N.A at Golden Acres for 14 years on the skilled unit most of the
time. I did all jobs related to the care of patients in a nursing facility.
I love working with patients and I did a great job while there. I was told
by the administrator that I had so many complimentary letters from
residents, family members and staff that I was the first and only employee
to have two personnel charts. I was promoted to Central Supply Manager
where I was the sole employee for 265 residents and 8 floors. It was a
great job that I loved as well with a lot of responsibility.
2010-2011
I began my job at UT Southwestern Medical Center in the Out Patient Imaging
Clinic. We had several modalities of imaging such as MRI, SONO, FLURO, DEXA
and regular X-ray. My duties were patient screening, comfort and
satisfaction. I would screen patients before they arrived to make sure they
were safe for the modality the doctor had ordered. I tried to organize the
patients schedule so they could get through the day of having many
appointments as easy as possible. I did pregnancy testing when needed,
dressed and helped each patient before and after exams to make sure all was
fine. Patient comfort and satisfaction are my goals as well as UT's.
2011-2012
I was at Out Patient Imaging until October 2011 when I was transferred to
the Breast Center to help out during Breast Cancer Awareness Month. It was
explained to me that the C.M.A. that had been there was terminated but was
rehired and was not able to go back to her job so they moved me to her spot
and she took over mine. I will admit that I did not want to be transferred
and my time there was not harmonies for me. My job was all new at that
point but I did persevere and learn a lot of skills that I am sure will
benefit me in the future. I learned to work alongside doctors while doing
sonography scans along with breast biopsies, breast vacuum biopsies and
fine needle aspirations. I set up procedure trays according to procedure
and doctor. I was the doctor's assistant while procedure was in process and
I would send samples off according to what sample was taken. I would keep
my room stocked and checked it daily for amounts and expiration dates on
supply and medications. I drew up medications, put into medical records
what patient had that day and followed patients hand if needed and always
had two shoulders for them. If more information is needed I will be happy
to answer all questions, and references on request.
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