Customer Service Sales

Linda Archuleta

** ***** ** *** ******, New Jersey 08857

Phone: 732-***-****

Cell:732-***-****

E-Mail: *****************@*****.***

Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Deli Manager who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail sales professional offering [7+] years experience in retail customer service and retail management. Focused on exceeding sales goals. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Experienced Server with 5+ years fine dining experience. Successful track record of building repeat clientèle. Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities. Dependable Deli Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

Skills

Customer-oriented

Computer literate

Merchandising

Stocking

Natural leader

Retail sales

Customer relations

Quality control

Inventory control

Talented multi-tasker

Flexible thinker

Clinical dietetics professional

Food counseling

Dietary habits expert

Detail-oriented

Service-oriented

Results-oriented

Reliable automobile

Takes direction well

Employee scheduling

Organized

Work History

July 2007 to June 2012

Safeway Trinidad, CO

Deli Manager

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Trained 4] new sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Educated customers about the brand to incite excitement about the company's mission and values.

Followed up with over 20-30 customers each week to verify that they were satisfied with purchases.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Followed merchandising guidelines to present visually appealing displays.

Mentored new sales associates to contribute to the store's positive culture.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each team member.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Worked with the management team to implement the proper division of responsibilities.

Supervised and directed all merchandise and shipment processing.

Actively pursued personal learning and development opportunities.

Strategically scheduled team members to maintain optimal staffing levels at all times.

Answered customer telephone calls promptly and in an appropriate manner.

Determined customer needs by asking relevant questions and listening actively to the responses.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Preserved a perfect attendance record for 38 months.

September 2002 to June 2007

Village Inn Colorado Springs, CO

server,trainer

Answered telephone calls and responded to inquiries.

Assigned patrons to tables suitable for their needs and according to rotation.

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition

Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

Cleaned and inspected galley equipment, kitchen appliances, and work areas

Cleaned and organized eating, service, and kitchen areas

Cleaned and sterilized equipment and facilities

Cleaned garbage cans with water or steam

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.

Responsible for all garnishes for main courses, pasta, soups and potages.

Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Filled beverage and ice dispensers

Greeted each customer with friendly eye contact

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary

Kept dining room and kitchen area clean by performing cleaning and laundry duties

Kept ice bins filled

Loaded trays with accessories

Performed all transactions in a cordial, efficient and professional manner

Placed clean dishes, utensils, and cooking equipment in storage areas

Placed food trays over food warmers for immediate service

Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines

Prepared checks itemizing total meal costs and sales taxes

Prepared daily food items, and cooked simple foods and beverages

Prepared food items

Spoke with patrons to ensure satisfaction with food and service

Stocked bar with beer, wine, liquor, and related supplies

Stocked service stations with items such as ice, napkins, and straws

Stored food in designated containers and storage areas to prevent spoilage

Swept and scrubbed floors

Took food orders and relayed orders to kitchens or serving counters

Trained new employees

Turned or stirred foods to ensure even cooking

Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Wiped tables and seats with dampened cloths, and replaced dirty tablecloths

Cleaned work areas, equipment, utensils, dishes, and silverware

Cleared and re-set tables at conclusion of each guest meal

Collected meal tickets or cash for meals from visitors

Communicated with other kitchen team members to ensure food was prepared on time and correctly

Completed liquor requisitions and supply lists

Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions

Directed activities of one or more workers who assisted in preparing and serving meals

Ensured established pars were maintained

Ensured food was stored and cooked at correct temperature

Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition

Managed guest checks, collected cash and processed credit cards

Monitored food preparation and serving techniques to ensure that proper procedures were followed

Mopped floors and cleaned walk-in refrigerators and storage areas

Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles

Peeled, washed, trimmed, and cooked vegetables and meats, and baked breads and pastries

Presented menus to patrons and answered questions about menu items, making recommendations upon request

Provided excellent customer service

Re-filled individual condiment containers on each table

Relayed food orders to cooks

Requested and recorded customer orders, and computed bills

Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning

Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags

Served ice water, coffee, rolls, and butter to patrons

Served wine, and bottled or draft beer

Set up and cleaned dish machine area checked temperatures and soap dispensing levels

Consistently offered professional, friendly and engaging service.

Skillfully promoted items on beverage lists and weekly restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.

Set dining tables according to type of event and service standards.

Diligently informed kitchen staff of customer concerns, recook orders and dish availability.

Quickly recorded transactions in MICROS system to deliver prompt service.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Conducted inventory and restocked items throughout the day.

Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.

Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

February 2002 to October 2003

Holiday Inn Cheyenne, WY

housekeeping

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Polished glass surfaces and windows.

Washed, cleaned and disinfected water coolers.

Dusted picture frames and wall hangings with a cloth.

Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area.

Accepted accountability for all assigned building keys, master keys and access cards.

Changed bed linens and collected soiled linens for cleaning.

Disinfected and mopped bathrooms to keep them sanitary and clean.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Returned emptied garbage receptacles to their proper locations.

Cleaned walls, windows, shades and curtains.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Cleaned and changed bedspreads, blankets and mattresses.

Verified that all storage areas and carts were clean and organized.

Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath them.

Rotated linens in storerooms and replenished supplies when they were low.

Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.

Spot cleaned walls, carpets and light fixtures.

Picked up trash from parking lot and garden areas to keep those areas free of debris.

Waxed and polished wood floors and other woodwork.

Transported cleaning products and equipment to and from the utility rooms.

March 1993 to July 1998

Raritian Bay Hospital Raritan, NJ

dietary aide

Conducted individualized nutritional assessments based on laboratory tests and data.

Educated patients about therapeutic nutrition, sanitation, food prep and presentation.

Assessed individual nutritional risk and status.

Educated clients about the long term health benefits of balanced diets and exercise programs.

Instructed clients in proper meal preparations and diet therapies.

Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.

Maintained automated systems for menu management and nutritional data.

Provided in-depth information on concurrent and alternative modes of nutritional care.

Interviewed clients to analyze dietary habits and overall health.

Interviewed clients to analyze dietary habits and overall health.

Interviewed clients to analyze dietary habits and overall health.

Interviewed clients to analyze dietary habits and overall health.

Education

1984 Colonia High School Colonia, NJ

GED recordkeeping

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