Customer Service Representative
Resume:
Yasmine Ehab Gaddis
**, **** ** ******* ** Shazly St. Mohnadsin, Cairo, Egypt (11471)
Cell phone: +2-012*-*******
Email: *******.****@*******.***
EDUCATION
Cairo University, Cairo, Egypt Bachelor Degree, June 2011
Faculty of Economics and Political Science
Major: Economics & Minor: Statistics
El Salam Language Private School, Luxor, Egypt Thanwya Amma, June 2007
PROFESSIONAL EXPERIENCE
Nefertari Body Care October 2012 to January 2013
Executive Assistant
Created partnerships with development organizations & NGOs
Filled out applications and proposals for grants
Translated required documents
Customer service representative for international customers
Oxford Business group (OBG), Cairo, Egypt February 2012 to June 2012
Temporary Project Assistant for The Report: Egypt 2012
Followed up with the clients after signing the contracts
Transcribing audio interviews into scripts that are published in the Report: Egypt 2012
Translated transcripts from Arabic to English
Executed campaigns that aim for promoting the website of the company
Did research for companies with great potential for advertising
Assisted in the preparation of events sponsored by OBG
United Nations for Women (UN), Cairo, Egypt September 2011 to January 2012
Volunteer
Media monitoring for all women related news on hardcopies, online news & social media
Summarized and translated books on: Domestic Violence and Honor Crimes
Translated the daily media report from Arabic into English for the Head Office
Did research and collected tweets for twitter campaigns
Assisted in UN Women projects from research to printed publications
Writing scripts of videos into soft copies
Took notes in focus groups and presented it in English and Arabic
Souq.com-Jabbar Group, Cairo, Egypt July 2010 to September 2010
Summer Intern
Executed Market researches about different stores in Egypt
Performed Customers‘ surveys about the their needs to help improve the website
Assisted in launching a project that supports Small Businesses, called Shabab Elaamal
Translated the content from English to Arabic
World Trade Center Institute (WTCI), Baltimore, Maryland June 2009 to September 2009
Intern
Researched government-related topics including the United States: judicial system, civic engagement,
empowerment of women, interfaith dialogue, disabled children and university education
Gained insight into the world of international business and learned from industry leaders
Maintained the promotional materials database of WTCI’s International Visitors Program
Assisted in planning a 3 weeks program for upcoming foreign delegation from Russia including professional
program preparation and escorting groups to meetings
Helped in preparation and execution of welcome and farewell receptions for the participants
1
British Embassy, Cairo, Egypt August 2006, August 2007, July & August 2008
Trainee at the Visa section
Entered the applicants’ data and check their information using proviso software
Took initial decisions on the submitted applications
Sticked visa vignettes into the passports’ of the accepted applicants
Interpreter in visa interviews
Archiving, filing and weeding selected items
EXTRECURCALR ACTIVITIES
Coptic Orphans, Cairo, Egypt November 2012 to Present
Volunteer
Translating the letters of the sponsors and the orphans-English/ Arabic, Arabic/English
Arab African International Bank, Cairo Egypt March 2011 to September 2011
Participant in the 7th Arab Award
Submitted a project about payment through a mobile application called “Pay App”
Attended sessions by the AAIB about: Corporate Social Responsibility, Corporate and Retail banking,
Presentation skills and Report writing, Dealing and Feasibility studies.
Skills
Good computer skills: Microsoft Office suit
Languages: English (advanced), Arabic (native) and Spanish (beginner)
Able to work in multicultural environment
Capable of working as a team member and achieve the team goals as well as independently
Good time management abilities and multitasking
2
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