Manager Engineer

NAVEED IQBAL

Address: Manama, Kingdom of Bahrain.

Mobile: +973-******** ; Email: ***************@*******.***

PROFESSIONAL PROFILE

. A dynamic professional with several years of extensive experience in

Billing Operation, Billing Support, Collection, Customer Experience and

Technical Support.

. Presently serving VIVA Bahrain (Saudi Telecom Group) as Executive -

Billing Operation & Configuration.

. Broad understanding and experience of handling Billing Operation, Billing

Support, Collection & Payments and System development.

. Deftness in managing end to end process of bill cycle that includes pre-

bill checklists, billing calendar, post-bill tasks, e-billing, invoicing

and bill printing.

. Proactive analysis by making plans to validate billing system

configuration and payment channel performance on daily, weekly and

monthly basis.

. Proactively involve with all stakeholders for requirements gathering and

testing of new products and services as well as enhancements of system.

. Comprehensive knowledge of software development lifecycle, having

thorough understanding of various phases like Requirements,

Analysis/Design, Development and testing.

CARRER HIGHLIGHTS

Since July'10 with VIVA Bahrain as Executive - Billing Operation and

Configuration

. Reporting to Manager Billing & Collection, my key areas of responsibility

are managing Billing & Collection tasks like Bill Generation, Dunning,

Invoicing, e-Billing, Collection, Payment Channel Performance and Bill

Printing. Other responsibilities are system configuration monitoring,

product testing, process management and training.

. Project Lead for the development of new payment channel; successfully

deployed Direct Debit Channel, Voucher Bill Payment and Quick Pay. Also

responsible for payment channel performance and send weekly/monthly

dashboard to management.

. Pivotal member of Mobile Number Portability Team and participated in all

the phases of project.

. Design Test Scenarios for new Release and pass valuable feedback to

Business and IT in case of any shortcomings.

. Actively involved with all stakeholders to oversee Billing Operation,

Collection and Support processes. Regularly update the processes as per

the new requirements.

. Plan and execute Bill Simulation to ensure error free Bill Run and also

eliminate complaints by taking proactive actions.

. Monitor billing system configuration on daily and weekly basis by

selecting sample accounts and then validate multiple billing scenarios.

. Played a vital part in the development of critical features like Consumer

& Enterprise Dunning, Bill Format, Mobile Number Portability and Credit

Limit Policy.

May'08- June'10 with Etisalcom Bahrain W.L.L as Manager - Billing System

. My key areas of responsibilities were handling billing support, billing

operation and application design/development.

. Liaise with vendor for system enhancement and played critical role in

deploying new patches and execute test plan.

. Team Lead for the integration of Billing System with incumbent operator

(Batelco) for wholesale DSL services.

. Project Lead from IT for the website enhancements. Played a key role to

develop the online Top Up for Prepaid subscribers.

. Handled reconciliation of interconnects traffic and efficiently resolves

disputes by delivering rapid responses.

. Ensure that data backups have been made and regularly evaluate daily

administration jobs.

. Oversaw the system health by introducing advance alerts and also

regularly monitor weekly and monthly reports to ensure smooth operations.

Jul'06-Apr'08 with Etisalcom Bahrain W.L.L as System Analyst

. Pivotal as a Member of NGN deployment team. Provide support to

development team in understanding the Soft switch and IP Centrex CDR.

Provide in depth analysis of suspense CDR.

. Oversaw the maintenance and tuning of MSSQL database, Oracle Applications

and Billing System.

. Distinctively worked with technical team for successful launch of

different prepaid and post-paid Services.

. Responsible for the implementation of all Interconnect Operators and

Subscriber rates. Apply promotions in the system as per the requirement

from business.

. Played a key role in System Development for company's Voice services;

develop billing software and database for calling card scratch and win

promotion

. Reconciliation and disputes settlement with local operators like Batelco,

Zain and global operators like Verizon, TATA, Bharti Airtel, Telecom

Malaysia etc.

Dec'04-Jun'06 with Advanced VoIP (P) Ltd. as Technical Support Engineer

. Played a pivotal part as a Member of the Technical Support Dept; rendered

technical, software and database support to customers.

. Provided support based on MSN, email, phone and via remote access of

production servers; database includes MySQl, MSSQL and Oracle. Software

includes Interconnect Billing, Mediation, Rating Engine, Voice and Data

Billing.

. Distinctively increased a number of customers and company's revenue

because of efficient and proactive support to clients.

. Performed the key role as a Billing Deployment Engineer in Bahrain for

one month; participated in deployment of the Voice Services.

. Successfully assist clients by integrating Billing System with gateways

and switches like Cisco, Quintum via RADIUS protocol.

. Efficiently rendered feedback and list of suggestions to development team

and improve database design and system performance.

IT Skills

. Programming : Java, SQL, TSQL, PL/SQL

. Database Tools : TOAD, Aqua, Oracle Enterprise Manager

. Billing System : Oracle Communications Billing and Revenue

Management

. CRM : Siebel CRM

. Database Systems : Oracle, MS SQL

. Operating Systems : Windows, LINUX

. Soft switch : Xener Soft switch

. IP Centrex : Xener XIP

. Gateways : Cisco, Quintum

TRAININGS

Xener Softswitch and Xener XIP operation course

PROFESSIONAL CERTIFICATION

Oracle 10g Database Administrator Certified Associate

ACADEMIC CREDENTIALS

. M. Sc (Computer Science) from Quaid-i-Azam University, Pakistan in 2004.

. B. Sc from Punjab University, Pakistan in 2001.

PERSONAL VITAE

Date of Birth : 3rd June 1981

Country of Residence : Bahrain

Nationality : Pakistan

Marital Status : Married

References : Available On Request.

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