Human Resources Generalist/Manager Experience

D iana Cancel

***** ******* ***** *******, ** ***99 909-***-**** Email:******@*****.***

OBJECTIVE

Goal-driven, Compassionate, and accountable professional with over 10 years of Human Resources experience.

Hospital and Clinical management experience.

Adaptable and accustomed to the integration of new health care delivery systems, restructuring of work, and an

increasingly complex regulatory environment.

Proven track record of successfully managing personnel, finances, facilities operations, and concurrently providing

excellent department and customer relationships.

AREAS OF EXPERTISE INCLUDE

• •

Joint Commission Experience/CMA Team Coordination and leadership

• •

Staffing, training and development Staff evaluation/performance

• •

Project development and management Benefits Experience

• •

Workers Compensation Experience Recruitment Experience

• •

Hospital and Clinic Experience Ceridian & People Soft

• •

Union Experience Bilingual-English/Spanish

• •

OSHA Experience HIPAA Experience

EDUCATION

Master’s in Business Administration-2006

University of Phoenix, Ontario, CA

Bachelors in Business Administratrion-2003

Metropolitan College of New York, New York, New York

PROFESSIONAL DEVELOPMENT

Managers Excellence Academy-2011, Supervisory Excellence Academy-2009

Cornell School of Industrial and Labor Relations, New York, NY-2003

Courses in: Strategic Staffing, Building and Managing Employee Relations and Supervising and Managing People

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management SHRM & Healthcare Human Resources Management Association of California

PROFESSIONAL EXPERIENCE

Riverside County Human Resources

SR. HUMAN RESOURCES ANALYST-TAP/MAP 11/2007-present

• Manage employees in multiple locations.

• Function as a team leader and manage a department of 8 employees. Manage over 1000 TAP/MAP employees and

over 500 Per Diem and registry employees.

• Develop new programs to attract and retain temporary staff.

• Oversee employee relations activities, including employee coaching, mentoring and counseling.

• Manage, coach and counsel employees with disciplinary problems.

• Analyze trends and needs for registry staff and forecasted coverage on a daily, weekly and monthly basis for a 439

bed County Hospital.

• Partner with Managers and other HR staff to ensure compliance with all employment laws and regulations.

• Develop and sustain good communication with all department heads, internal and external representatives, and

supervising staff.

• Maintain compliance with federal, state and local legislation and regulations.

• Represent the County in grievances, conflict resolutions and unemployment hearings, various functions and job fairs

as well as meeting with employees and employee groups to discuss grievances, complaints, problems, and resolve

them for the Hospital.

• Analyze various processes and make recommendations for improvements; develop and implement new operational

practices.

• Prepare analyze and edit necessary reports and written information requested by various departments and managers.

Senior HR Analyst-Riverside County Regional Medical Center

• Designed, implemented, maintained and when required restructured a variety of systems and guidelines to ensure and

monitor compliance to Joint Commission standards and regulations.

• Advised and updated all office and hospital staff as well as managers of changes and revisions to Joint Commission

standards and organizational policy updates and changes.

• Participated as needed in a variety of formal and informal committees and conducted various human resources

trainings.

• Analyzed statistical data and reports to identify and determine causes of personnel problems and develop

recommendations for improvement of organizations personnel policies and practices.

• Administered employee relations activities, including employee coaching, mentoring and counseling.

• Managed processes and procedures for personnel recruitment, selection, training, compensation, benefits and labor

relations.

Riverside County Regional Medical Center (RCRMC) 3/2011-4/2012

HRSM

• Advisor to hospital department head, executive management, directors, managers and supervisors.

• Collaborated with executive hospital management to ensure compliance of regulatory issues; including, monitoring

The Joint Commission Hospital standards; DHS, CMS and other appropriate standards and requirements.

• Interpreted, evaluated and revised hospital policies to ensure compliance.

• Served as a liaison between hospital staff, human resources and labor unions.

• Interpreted and ensured compliance of Board of Supervisor’s policies, memorandums of understanding, ordinances,

hospital policies and other principles and practices of human resources administration.

• Managed the leave of absence team and assured the reduction of employee absenteeism.

• Participated in labor negotiations and helped resolve labor issues including to Identify, analyze and solve problems.

• Recommended changes to all levels of staff in order to benefit the overall operations of the hospital and human

resources.

• Led hospital recruitment efforts to maintain registry and temporary personnel cost down.

• Prepared recruitment reports and analyzed data.

• Trained, coached, guided, mentored and developed staff of 17.

Louisville Bedding Company-Ontario, CA 1/2004-11/2007

HUMAN RESOURCES MANAGER

• Managed 8 production supervisors, 3 plant managers and 300 employees on employee relation issues and encouraged

positive employee relations.

• Oversaw labor agreements in conjunction with Plant Managers, Production Supervisors and other HR

representatives.

• Managed the recruitment process for all exempt and non-exempt positions for both the manufacturing and

distribution center.

• Administered disciplinary, awareness, verbal and written warnings as well as suspensions and terminations.

• Oversaw workers compensation cases to expedite close of claims.

• Managed the attendance policy which consisted of a point system and assured accuracy of the same.

• Achieved a positive and union free environment.

• Assured that the company was compliant and met all audit requirements and prepared written responses of the same.

• Managed disability, FMLA, return to work, Injury and Illness Prevention Program (IIPP).

• Ensured proper application and implementation of HR policies/procedures and compliance with federal, state and

local legislation and regulations.

• Maintained good communication with all departments and corporate office.

• Maintained and advised all management and staff of policy and procedure updates and changes.

Planned Parenthood of New York City 7/2001-9/2004

HUMAN RESOURCES GENERALIST/MANAGER

• Resolved issues involving temporary placements, negotiated rates and staff conversions.

• Supervised all departmental volunteers, temporary staff, interns and HR Assistant.

• Managed all aspect of the recruitment process for exempt and non-exempt positions.

• Assisted with coaching and counseling of employee relation’s issues.

• Worked in a union and non-union environment.

• Made hiring recommendations, extended employment offers, made verbal and written warnings, terminated regular

employee and temporary staff when appropriate.

• Created and maintained job descriptions and employment ads.

• Coordinated temporary coverage for all three medical centers and administrative office.

• Oversaw the disability, FMLA and Workers Compensation process.

• Oversaw the day to day administration of benefits program, which included Health and Dental insurance, Flexible

Spending, Life insurance and 401 (K)/Pension plan.

• Oversaw Medical Operations, patient care, operational systems, licensures, etc. and provide recommendations of

same as well as lead survey preparation and maintenance of compliance for national and state accreditation.

• Conducted Inspection rounds on a weekly basis with each of the clinics and assured compliance with state and

national accreditation.

• Participated in Quarterly Business and budgetary review process.

• Assisted in maintaining and updating personnel policies and procedures manual and advised Managers, staff of

changes or updates.

• Ensured payroll accuracy and distribution.

• Represented PNYC at various functions and job fairs.

BUSINESS CENTER MANAGER-PPNYC-Bronx Clinic 6/2000-7/2001

• Responsible for assuring clinic operated to its highest potential by overseeing the day-to-day management activities

and supervised a total of 15 staff members.

• Developed and implemented policies and procedures for various departments and educated employees about changes.

• Managed and evaluated the quality of work of administrative, clinical, clerical, and professional staff.

• Coached, mentored, trained and developed staff.

• Created and monitored budgets.

• Worked closely with other Center Managers, maintained good working relationships with staff, various locations as

well as with people from the community.

• Developed and implemented a medical records process that streamlined the accuracy and effectiveness of Patient

visit.

• Assured compliance with standards and regulations of various auditing bodies.

• Created various services, took current processes and streamlined in order to service more patients per day without

compromising patient service and reduced patient wait time. Created walk in services, specialty services and

medication services.

HUMAN RESOURCES ASSOCIATE 6/1998-6/2000

• Screened and sorted resumes, coordinated resume responses, interviewed candidates for selected positions.

• Coordinated the hiring process as well as maintenance and security of all personnel files.

• Conducted employment verification, background check and made pre-employment physical appointments.

• Maintained HRIS accurately and updated according to deadlines.

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