Customer Service Data Entry

Sheila Price

**** *. ***** ***

Chicago, IL *****

Home:312-***-****

Cell:312-***-****

*********@*****.***

Education: Lincoln Park High School - Chicago,

General Studies 1979

Experience: Oct.2009 to Present

Windy City Call Center - Chicago, IL

Remote Call Center Representative

~ Answers inbound/outbound calls in a timely and pleasant manner

~ Communicate with potential students via telephone who have applied online requesting information on furthering their education

~ Provide professional customer service with minimal scripting

~ Perform data entry of customer information for order processing and literature requests

~ Communicates and coordinates with internal departments as necessary

~ Accurately document and log daily calls appropriately

~ Maintains thorough and current knowledge of company policies and procedures

Jan. 2004 to Sept. 2009

West Telemarketing Corporation - Chicago, IL

Remote Call Center Agent

~ Responsible for processing telephone calls for customers responding to infomercials

~ Answered inbound calls in a timely and pleasant manner

~ Processed credit and loan applications, payments and delivered orders to the regional warehouse for fulfillment

~ Activated credit cards for bank clients

~ Answered service calls for General Electric

~ Scheduled appliance service appointments

~ Performed data entry of all new accounts and updated client information

~ Answered calls for Red Cross disaster victims

~ Accurately documented and logged daily calls for disposition

~ Maintained thorough and current knowledge of company policies and procedures

Jul. 1989 to Dec. 2003

Price Remodeling - Chicago, IL

Administrative Assistant

~ Performed data entry and accounts receivable

~ Provided outstanding customer service

~ Transferred messages and calls to designated parties

~ Scheduled meetings and appointments

~ Responsible for various office duties including inventory control

~ Prepared customer invoices, processed orders and performed credit checks

~ Assisted in publishing quarterly company newsletter for customer mailings

Nov. 1985 - Jul. 1989

Exchange National Bank Of Chicago - Chicago, IL

Credit Service Representative

~ Processed commercial real estate, mortgage, installment, and equity line loans

~ Processed all closed loan documentation.

~ Performed data entry of all loan disbursements, payments, corrections and customer information

~ Collaborated with credit agencies in seeking customer credit approval.

~ Reviewed and passed on credit-agency reports and verified references

~ Assisted customers with loan and credit applications

~ Corresponded with borrowers on a regular basis

~ Assisted in the filing of all legal loan documents

Computer: Microsoft Office; Microsoft Word / Excel; Data Entry; Internet; Email

Typing: 50WP

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