Project Customer Service

MIKESHA COX

**** ******* **** **********, **, ***06 214-***-**** **************@*****.***

Project & Operations Management Professional

Highly accomplished and results driven professional with expertise in driving projects and leading cross functional teams to

consistently meet key program deliverables. Highly motivated and driven individual with demonstrated ability to excel consistently in

any work capacity through exceptional work ethic, dedication to quality, and flawless execution of methodology. Adept at working

effectively both independently and collaboratively as part of a team to meet strict deadlines and project specifications. Excellent

interpersonal and communication skills to build rapport and strong working relationships with customers, co workers, superiors, and

outside business contacts. Superb cross functional abilities and multi faceted experience in many diverse industries.

Technical Skills: Microsoft Office and other related software applications

Areas of Key Strengths:

Project Management Strategic Planning / Analysis Operations Management

Process Improvement Program Development Leadership/ Team Building

Operational Processes Training Public Relations

KEY SKILLS ASSESSMENT

Management Experience:

Teaching and training staff in customer service expectations for the Dallas ISD district

Investigating employee and parent complaints about management practices; recommend corrective actions

Monitoring worksites to maintain environments that encourage top performance

Researching and organize projects to enhance the district and its needs

Managing work efforts for team members and determine an effective approach to completing the work, as outlined in project plan

Managing and communicating a clear project scope and motivate team members

Managing volunteers and team member relationships to accomplish project activities

Proactively identifying and managing risks and issues

Monitoring and reporting on project activities and report on status within published timeline

Coaching team members to clarify task assignments, and deliverables

Project Management:

Managed all projects related to Emergency Cardiovascular Care (ECC) programs such ITC contracts, revenue reports, oversee

logistical matters relating to distributors, volunteers, consultants, and vendors at all events

Coordinated with Strategy and Innovation team to determine resource requirements needed to meet objectives and plans

Facilitation of team meetings and conference calls relating to multiple ongoing projects

Research and organize projects to enhance the district and its needs

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MIKESHA COX

2110 Tiburon Road Carrollton, TX, 75006 214-***-**** **************@*****.***

PROFESSIONAL EXPERIENCE

Executive Research Specialist: Dallas Independent School District Dallas, TX 2012 – Present

Notable Contributions:

• Research and analyze district issues and recommend solutions based on expertise, and knowledge

• Provide operational support to Chiefs and Directors on a daily basis

• Proactively identify and manage risks and issues

• Monitor and report on project activities and status within published timeline

• Coach team members to clarify task assignments, and deliverables

Project Coordinator American Heart Association Dallas, TX 2006 - 2012

Notable Contributions:

Provided administrative support to Director of International Business and Manager of Operations through the production of

legal contracts and sales reports, scheduling internal and external appointments, and coordinating travel arrangements for five

staff members.

Worked with internal and external customers to organize the various components needed to initiate, administer and conclude

operational strategy initiatives.

Produced detailed project reports and notifications as necessary and took proactive corrective action as authorized.

Assisted the Strategy and Innovation team with project schedules and activities, tracking progress and results.

Executed extensive support on general administrative, financial, and personnel policies in ECC department.

Executive Assistant MasTec, Carrollton, TX 2003 – 2005

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MIKESHA COX

2110 Tiburon Road Carrollton, TX, 75006 214-***-**** **************@*****.***

Notable Contributions:

Managed all executive level administrative tasks including scheduling meetings and conference calls, and arranging travel.

Assisted in development of executive level reports and presentations.

Adeptly handled incoming communications and responded to internal requests for information on a timely basis.

Handled sensitive and confidential information with discretion.

Met with individuals, special interest groups and others on behalf of management.

Developed an innovative records management system to process executive travel-related accounting documentation

Human Resource Assistant Schumacher Group, Dallas, TX 1998 - 2002

Notable Contributions:

Organized and directed all aspects of regular personnel training and labor relations activities, including the development and

maintenance of necessary training materials

Regularly advised managers on organizational policy matters and recommended necessary changes.

Communicated to all parties by establishing relationships with staff, and management teams to ensure trainee progress is

clearly understood

Worked with all levels of personnel, from upper management to lower-level employees, addressing questions, interpreting and

administering contracts, and resolving work-related issues as they arose

Identified staff vacancies and recruited, interviewed, and selected applicants; conducted employee orientation

EDUCATION

LeTourneau University, Longview, TX

B.A., Business Administration 2011

LeTourneau University Longview, TX

MSL (Masters of Strategic Leadership) 2013

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MIKESHA COX

2110 Tiburon Road Carrollton, TX, 75006 214-***-**** **************@*****.***

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