Medical Assistant Customer Service

Bela Khizer

Allied Health Professional, Educator and Manager

Twelve years' experience as a health care professional, Experienced

Certified and Registered Medical assistant and Allied Health Instructor.

Highly motivated, and accomplished career demonstrating consistent success

as an Administrator, Educator and Program Director at a secondary and

higher education levels. Achieved seven years' experience in assuring

student success, student satisfaction, grievances and student retention.

Effective communicator with excellent planning, organizational, and

negotiation strengths as well as the ability to lead, reach consensus,

establish goals, and attain results. 5-7 years related experience

Curriculum and program development in higher education with Exceptional

teamwork and organizational skills. Facilitating and conducting

presentations in orientation of new MA students and bigger audience and to

public groups. Provide customer service to externship clients and to

students. Train clinical coordinators, instructors and students as needed

to facilitate growth of the medical assistant field. Work as Health and

wellness coordinator in the Health and Wellness committee. Work towards

accreditation of institution and program through ACICS, ABHES and CAAHEP.

Work as a Master Scheduler, OSHA administrator and NSC administrator.

Worked in Health and Wellness committee. Experienced in working with

internal medicine, family practice and surgery while ensuring the

cleanliness, sanitation and maintenance of facilities, exam rooms and

equipment

PROFESSIONAL ACHEIVEMENTS:

* Work with staff and instructors regarding continuing education

courses, adult courses

* Work with clients, stake holders in facilitating their timelines and

projects

* Train instructors for classes to keep students interested in lectures

* Interview in CMA Today magazine regarding experience in education

(2011) - magazine available on demand.

* Nominated as Instructor of the Quarter by students at Northwestern

College (2007)

* Member of American Biographical Institute of Professional Women

Advisory Board (2002)

* Train clinical coordinator, for maintaining paperwork from clinical

sites, including affiliation agreements

* Develop curriculum for clinical students for accreditation standards.

* Work with Director of Education and Campus President to establish

Institutional Effectiveness Plan

* Policy development, fund development and coalition- building;

* Considerable knowledge of the nature, scope and causes (e.g., risk

and protective factors) for various forms of violence, and best

practices in youth, family, and community violence prevention

* Ability to work with a variety of disciplines in both the public and

private sectors

* Evaluate and supervise staff as needed

* Demonstrated skills in education assessment and evaluation.

Experience leading and managing project teams.

WORK EXPERIENCE:

2010-2012 SANFORD-BROWN COLLEGE, CAREER EDUCATION CORP., SKOKIE, IL

Position: Medical Assistant Program Director/

Programs Scheduler

2008 SKOKIE HEALTH DEPARTMENT, SKOKIE, IL

Position: Student Public Health Intern

2004-2010 NORTHWESTERN COLLEGE, BRIDGEVIEW, IL

School of Health Sciences

Position: Assistant Professor

2004 TAYLOR BUSINESS INSTITUTE, CHICAGO, IL

Medical Office Secretary Instructor

2001-2004 OLYMPIA COLLEGE, CORINTHIAN COLLEGES, SKOKIE, IL

Position: Allied Health Instructor

1997-2003 SAGE MEDICAL GROUP, CHICAGO, IL

Office of Internal Medicine and Geriatrics

Position: Certified Medical Assistant

1997-2001 KIRAN FOUNDATION, INC. CHICAGO, IL

Office of Family Practice and Dental office

Medical/Office Assistant

1997 BOSLEY MEDICAL GROUP, CHICAGO, IL

Position: Certified Medical Assistant

PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS:

* Certified Medical Assistant -CMA (1997)

* Member of American Association of Medical Assistants (AAMA) (1997)

* Member of Phi Beta Lambda- Eta Zeta Chapter (1997)

* Member of Illinois Society of Medical Assistants (1997)

* Member of Golden Key Honors Society (1998)

* Registered Medical Assistant ( 2003)

* Member of American Medical Technologists (2003)

* Member of American Public Health Association (2006)

* Allied Health Instructor certified by American Medical Technologists

(2008)

* Member of American Public Health Association Genomics (2010)

EDUCATION:

2006-2008 WALDEN UNIVERSITY, MINNEAPOLIS, MD

School of Health Care Management

Master's Degree in Public Health

2003-2008 REDDING UNIVERSITY, REDDING, CALIFORNIA

Master's Degree in Health Education

1997-2001 UNIVERSITY OF ILLINOIS AT CHICAGO, IL

School of Liberal Arts and Science

Bachelor's Degree in Biology

1994-1997 NORTHWESTERN BUSINESS COLLEGE, CHICAGO, IL

School of Health Sciences

Associates of Applied Science in Medical Assistant

Phone: 773-***-****

Cell: 773-***-****

Emails: **********@*****.***

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