Customer Service Sales

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Begin forwarded message:

> From: Sierra Harvey <**********@*****.***>

> Date: February 10, 2013, 10:41:28 AM CST

> To: "********@******-*******.***" <********@******-*******.***>

> Subject: Compliance Representative (Hazelwood, MO)

>

> SIERRA HARVEY

> OBJECTIVE

>

>

> To secure a position within your company

> EXPERIENCE

>

> 2011-2012 C.A.C.I St. Louis, MO

> Utility & Medical Collections

> Blend calls

> Arranged Monthly Payments

> Overcame Stalls / Objectives

> Processed Credit Cards / Ach

> Offered Settlements

>

> 2010-2011 Car credit City Alton, IL

> Finance Manager

> Police Logs

> Repossession reports

> Disabled reports

> Managed over 200 customers to keep current

>

> 2009-2010 Financial Asset Management System St. Charles, MO

> Student Loan Collections

> Blend calling

> Set up monthly arrangements to get loan out of default

> Processed CC/ACH payments

> Updated CBR

>

> 2009 Enterprise Contact Center St. Louis, MO

> Customer Service Rep.

> Held reservations

> Received inbound calls

> Showed outstanding customer service

> Received the highest SQI (survey scores)

>

> 2007-2009 AFNI Collections/Insurance New Town, MO

> Certified Collector II

> Give settlements

> Remove/ update listings on credit report

> Receive inbound calls

> Top collector in debt purchase dept.

>

> 2007-2007 Macys Credit and Customer Service Bridgeton, MO

> Inbound/Outbound Call Center

> Received and gave calls to delinquent macys, visa and Bloomingdales customers

> Updated CBRs

> Took check payments from customers checking accounts

> Provided outstanding customer service by waiving fees and answered customers questions and concerns

>

> 2007-2006 St. Johns Mercy Medical Center Creve Coeur, MO

> Supply Tech

> Place inventory orders and stocked them the following day

> Stocked I.V fluids, tubing, syringes and dressings

> Inventoried supplies throughout the entire hospital

>

>

> 2006- 2004 American Eagle Outfitters Bridgeton, MO

> Cashier/Sales

> Design floor layouts

> Work with customers daily

> Received an award for most credit card sales

>

> 2006-2003 United Parcel Service Earth City, MO

> Small Sorter

> Packages Flow on conveyer belt and Sorted into bins with a destination

> Packages had to be scanned and labeled for the correct destination

> Being a sorter my scan frequency was 1/3000 (meaning for every three thousand packages one will be miss sorted)

> My frequency lead small sort in the winter of 2005.

>

>

> EDUCATION

>

>

> 2005-2003 Lindenwood University St. Charles, MO

> College

> Studied Physical Therapy for 1 year.

> Women’s Basketball team

> Currently majoring in Business Administration

> 2003-1999 St. Louis Career Academy St.Louis, MO

> High School

> Received diploma

> Graduated with a 3.5 g.p.a

> Maintained to stay on honor role and perfect attendance all four years

>

>

>

>

> TIPS

>

>

> The ability to provide good customer service, very reliable and trustworthy. Great in showing teamwork and giving a helping hand.

>

>

> • E-MAIL **********@***.***

>

> 10125 KNOLLCREST CT.• ST.LOUIS MO 63136• PHONE 314-***-**** OR 314-***-****

>

> http://stlouis.craigslist.org/ofc/353-***-****.html

>

>

> Sent from my iPhone

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