Customer Service Assistant
Resume:
ANITA E. WINTERS
***** *. ******* * Chicago, IL *0643
*************@*****.***
Objective To obtain a challenging position as an Assistant at a
growth-oriented firm, which will allow me to both further
utilize my skills and acquire new abilities.
Experience Executive Assistant 2009-20
Sargent & Lundy LLC, Chicago, IL 11
Experienced in handling a wide range of
administrative and executive support related tasks.
Able to work independently with little or no
supervision. Well organized, flexible and enjoy the
administrative challenges of supporting several Vice
Presidents in a large office.
Duties:
Heavy Calendar and Contacts Maintenance which may
require interaction with both internal and external
executives and assistants.
Answer phones and resolve any issues internally and
externally, promptly and efficiently
Assist Vice President with preparation of
presentations
Arrange travel schedule, and reservations for
executive management as needed
Prepare expense reports and time sheet
Review and summarize miscellaneous reports and
documents; prepare background documents and outgoing
mail as necessary
Prioritize and manage multiple projects
simultaneously, and follow through on issues in a
timely manner
Work closely with Engineers to coordinate proposals
and bid evaluations
Administrative Assistant & Documentation Specialist 2004-20
Effectively organizes and coordinates the clerical 09
processes and administrative procedures of a
project. Strong typing skills with advance level
skills in MS Outlook, Word, Excel, and PowerPoint.
Working knowledge of Lotus Notes, MS Access, Web
based databases, and Client Servers (i.e. FTP
Server, Eroom, Portal, POL, Constructware, etc.)
Duties:
Administer appearance and style of written
deliverables
Process document drawings - Sargent & Lundy and
Vendor documents
Utilize electronic data storage system (DMS)
Coordinate Client and Vendor meetings and other
administrative duties assigned
Other Administrative Associate, Program Assistant, and 1996-20
Experience Program Clerk 04
American Heart Association, Chicago, IL
Duties:
Cultivate, plan and organize yearly conferences for the state
of Illinois, Indiana, and Wisconsin
Drafts routine correspondence; prepare timesheets, travel
vouchers, financial forms, and other AHA documentation
Perform primary telephone customer service function,
answering calls from the general public, regional ECC
Instructors of ECC Programs (ACLS, BLS, PALS) and volunteers.
Handles logistics for ECC Committee meetings as directed by
the Regional Managers
Create, modify, and enhance documents involving text, tables,
charts, graphs, spreadsheets, and presentations for the
Regional Managers of Illinois
Process, record and file all ECC course paperwork, proofread
and mail ECC recognition cards according to defined
procedures
Collect payments for sponsored courses along with any
outstanding invoices
Assist with the preparation and distribution of bulk mailing
and approve all distribution orders for shipping
Education Diploma
Olive Harvey College, Chicago, IL
References Furnished on request.
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