Customer Service Administrative Assistant
Resume:
Electrician Technician Installer Trainee
HAROLD F.
HERNANDEZ Trainee Number: T25322 exp. 10/26/2013
A & A Enterprises Fire & Security Alarm Systems
**/**/** – 02/2013
• Assist, under the direction of an upper level Installer, in the
43776 Santarosa Circle
installation of complete fire alarm systems.
My Job Functions
Lancaster, CA 93535
• I establish positive contact with customer.
• I Prepare installation equipment.
• I assist in the installation of the system as required.
***************@*****.*** • I assist in the running of necessary system test.
• I Process necessary documentation.
Career Snapshot • I attend required entry-level training classes at antelope valley
college currently taking Fundamentals of Electricity and Electrical Codes
Over ten+ years of commended &Ordinances
• I Work toward proficiency in all job areas.
performance in sales.
• And other miscellaneous responsibilities and other duties as
assigned
Expert in customer
Professional am with an extensive background in sales and service
care/communications, problem (call center & face to face). Maintains a customer friendly demeanor
and makes customer satisfaction a top priority. Uses good judgment
solving, relationship building
and exhibits excellent problem solving skills. Meets / exceed
and. departmental expectations, can handle a high volume of incoming and
outgoing calls (100+ per day). Follows directions well and exhibits
MS Office “power user” with
good follow-thru.
additional proficiencies in
assorted databases. Relevant Professional Experience
Computer Skills
FIRST DATA Customer/Merchant Services, 4/2009 to
INDEPENDENT SALES, 11/2011
MS Office Suite (Word, Excel,
LANCASTER, CA
PowerPoint)
INTUIT MERCHANT Customer Service Agent, 5/2007 –
Key Strengths
SOLUTIONS, Lancaster, 3/2009
World Class Customer CA
Service WASHINGTON MUTUAL Customer Service Telephone Banking,
BANK, CHATSWORTH, CA 1/2001 to 12/2003
Troubleshooting/
Problem Solving REALTY EXECUTIVE / Customer Service Loan Administrator,
CITYWIDE HOME LOANS 12/2003 to 5/2005 Provided telephone
Call Center Operations
Lancaster, CA and face to face customer
service/support within high volume call
Complaint Handling
centers (handling an average of 100
calls/inquiries daily), busy customer
Reports &
Documentation service desks. Meeting production
requirements and call times regularly.
Mission Statement Other Work Experience
Strives to exceed customer/ Molding & Art Décor (construction),
employer expectations by Palmdale, CA
delivering second to none Construction Administrative Assistant,
service. Maintain customer 11/2005 – 5/2007
centricity in all initiatives and International Laser Group, Woodland Hills,
interactions, always putting the CA
customer first. Customer Service/Sales, 2/2000 – 12/2000
Realty Executives, Palmdale, CA
Loan Officer, 6/2005 – 5/2007
Ice Oplex, North Hills, CA
Supervisor, Customer Service, 1/1999 –
2/2000
Graphic Technologies, Camarillo, CA
Assistant Manager, 1/1994 – 1/1999
Provided telephone and face to face customer service/support within
high volume call centers (handling an average of 100 calls/inquiries
daily), busy customer service desks. Meeting production requirements
and call times regularly.
Other Work Experience
Molding & Art Décor (construction), Palmdale, CA
Construction Administrative Assistant, 11/2005 – 5/2007
International Laser Group, Woodland Hills, CA
Customer Service/Sales, 2/2000 – 12/2000
Realty Executives, Palmdale, CA
Loan Officer, 6/2005 – 5/2007
Ice Oplex, North Hills, CA
Supervisor, Customer Service, 1/1999 – 2/2000
Graphic Technologies, Camarillo, CA
Assistant Manager, 1/1994 – 1/1999
Education
Career Planning & Participation, 2012
Antelope valley college, Lancaster CA, Lancaster CA.
California State University, Northridge, Northridge, CA
Los Angeles Pierce College, Woodland Hills, CA
Cleveland High School, Reseda, CA
Contact this candidate