Service Representative Data Entry

HELENE AKA

*** ***** ****** **** . *******, ON . M3H 4X5 . 647-***-**** .

**********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. More than 2 years professional experience in the financial industry

providing exceptional client service in person and telephone responding

to customer inquiries, explaining and providing information including

resolving customer complaints

. Successfully obtained a Bachelor of Accounting- CMA candidate

. Proficient with computer applications in a Windows based environment

including MS Office, email (Lotus), Simply Accounting, Taxprep, Finance

programs ( POS, Translate, Filogix)

. Superior knowledge of financial and managerial accounting including

bookkeeping & account management

. Excellent communication and interpersonal skills

. Exceptional organizational, time management and multitasking ability

. Strong analytical skills with ability to interpret and explain policies

and procedures-related information

. Meticulous and detail-oriented with the capability of working

independently or as a contributing team member

. Fluent in French and English - oral and written

PROFESSIONAL EXPERIENCE

French teacher Assistant: Language Assistant, Government Program

2011-2012

Westmount Elementary Public School - Peterborough, ON

. Assisted teachers facilitate an Intensive French Immersion program

funded by the Government of Ontario

. Tutored children individually or in small groups to ensure they fully

understood assignments and to reinforce learning concepts presented by

teachers

. Encouraged students to use the French language on a daily basis in order

to improve their understanding, communication, vocabulary and grammar

. Discussed students progress, areas of concern and other intellectual

growth related issues with parents, teachers and guardians to resolve

any current or potential conflicts

Freelance Agent (Transcriptionist)

2009-2011

Douglas Hospital (Mental Illness) - Montreal, QC

. Received confidential dictation from doctors on various recording

devices and used headsets to convert dictated materials to written/typed

form accurately

. Returned dictated reports in printed or electronic form for physician's

review and made appropriate adjustments if required

Administrative Agent Feb

2010-Feb 2011

National Bank of Canada (Mortgages and Credit Dept) - Montreal, QC

. Entered data in the management system including account openings,

ensuring accuracy of data was maintained

. Performed general administrative duties such as operating office

machines -photocopiers, scanners, fax machines, voice mail systems,

personal computers-

. Handled mailing procedures, answering telephones, directing calls,

including maintaining an updated filing and database system

. Analyzed data to identify any discrepancies, corrected or adjusted

errors if appropriate and notified management if further action was

required

HELENE AKA 647-***-**** / **********@*****.***

P. 2

Administrative Agent (Tax filing period)

Feb-Nov 2009

Demers Beaulne, Sencrl (accountant firm) - Montreal, QC

. Complete bookkeeping responsibilities such as data entry

. Assisted individuals complete their tax returns, ensuring accuracy of

information provided, data entry

. Transmitted tax declarations(T4) to the provincial (Qu bec) and federal

governments providing a copy of the record to the client if requested

and instructed the client of specific mailing procedures

. Received, verified and corrected code errors in transmitted declarations

. Maintained updated and accurate filing systems based on the

classification of clients' tax declaration

. Advised clients of their tax return refund, including direct bank

deposit options

. Instructed clients on specific remittance payment procedures to the

Quebec and federal governments

. Performed general administrative duties as required

Client Service Representative/Cashier

Mar 2008- Feb 2009

Insta-Ch que (Money Mart) and Western Union - Montreal, QC

. Responsible for verifying daily entries and bill payments in order to

ensure end of the day reconciliation

. Maintained a safe work environment including establishing procedures for

the transfer and control of assets

. Issued pre-paid credit cards, processed money transfers including

international (sending and receiving) and money order deliveries

. Cashed clients' cheques by contacting appropriate financial institutions

to assess the cheques' validity and availability of funds

. Opened client accounts/files for new customers

Client Service Representative

2007-2008

Teleperformance (HBC credit card) - Montreal, QC

. Contacted existing account holders via telephone to promote HBC

insurance services (i.e. health, loss of employment, death) designed to

assist with payment arrangements in the case of emergencies

Telemarketing Agent

Jan-Apr 2007

UQAM Foundation (Non-Profit) - Montreal, QC

. Contacted and advised University alumni via telephone of the financial

campaigns and research projects underway

. Accepted and processed donations and issued tax receipts accordingly

EDUCATION

Bachelor of Accounting 2011

Universit du Qu bec Montr al - Montr al, QC

Economics Certificate 2004

Universit de Montr al (University of Montreal) - Montr al, QC

ACHIEVEMENTS

. Accounting simulation and participation in the CMA case competition

2007

. Participated in the University of Quebec at Montreal tax clinic

2007

. Volunteered at Ste C cile de Villeray Church

2005

. Completed English workshops at the University of Montreal

2004

Contact this candidate