Customer Service Assistant
Resume:
Andra Daniels
Warren, MI 48088
************@*******.***
OBJECTIVE:
Experienced professional seeks a challenging position with an organization that requires continuous improvement in its
operations and efficiency. So that I can utilize my computer skills and customer service skills to improve the outcomes
and productivity of the organization.
SKILLS:
Microsoft Word Microsoft PowerPoint Microsoft Excel
Microsoft Publisher Microsoft Access Records Management
Training Coordination Fiscal Monitoring Time Management
Effective Meeting Skills Consumer Leadership Event Planning
Program Evaluation Timekeeping and Payroll Customer Service
High Level of Confidentiality Strong Organizational Skills
Strong Oral, Written and Interpersonal Communication Skills
PROFESSIONAL EXPERIENCE:
SEMHAC HIV/AIDS Programs – 2005 – 2012
Executive Planning Assistant
Duties: Maintain integrity of documents, processes, files and correspondences timeliness. Purchase equipment,
correspond with vendors, maintain SEMHAC inventory, fiscal records and monitor spending. Coordination of activities
such as request for proposals, mailings, technical assistance workshops, annual meetings and other special events.
• Reduce marketing/advertising expenses • Improve venue expenses
• Reduce inventory/supply expenses • Improve policy and procedure manuals
• Restructure monthly/annual expense reports • Excellent facilitator/Vendor communication
HIV/AIDS Program – 2005-2000
Regional Training Center Program Assistant
Duties: Telephone etiquette skills, working with diverse populations. Scheduling trainings, reserving venues for
trainings, compiling and preparing training materials for the consultants, reviewing and compiling test scores/evaluations
of the audience for certification, preparing certificates….. Clerical duties, implementing policies and procedures, inventory
and accounting.
St. John Hospital and Medical Center – 1996 – 1986
Dispatch Clerk/Secretary
Duties: Assigned daily housekeeping tasks to staff using Ameritech paging system. Scheduled cleaning, maintenance
and relocation assignments to 30+ employees. Secretary to housekeeping department, clerical duties, ordering supplies,
payroll tracking, Microsoft proficient.
• Prioritizing areas for patient admission • Worked effectively with all nursing units
• Assuring cleanliness for all patient areas • Assist in housekeeping duties when needed
EDUCATION:
Wayne State University, Detroit MI Hinds Jr. College, Jackson, MS
1999-2000 1981-1983
Information Processing Technology Specialist Business Administration
SPECIAL TRAINING:
Certified HIV/AIDS Counselor Facilitating With Ease Team Building/Communication Skills
HIV/AIDS Rapid Testing Certified Consumer Leadership Meeting Skills/ Robert Rules of Order
HIV/AIDS Outreach Certification Diversity/ Cultural Competence
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