Management Engineer

CHRIS NORRIS

***** ******* ***.

Fishers, IN ****8

***- ***-****

Email: **********@*****.***

SUMMARY: Experienced in the Pharmaceutical, Agriculture, Automotive, and Distribution

Industries. Have demonstrated talent to excel in diverse organizations. Extensive

development/involvement of concept, design and completion of various projects and

compliance areas including Sharepoint, Computer System Validation, Qualification, and

Sarbanes Oxley (SOX).

EDUCATION: Indiana State University – Terre Haute, IN

B. S. – Biochemistry (1992)

M.B.A – (2004)

Alpha Sigma Nu (Honors Fraternity – Top 4%) – (2004)

EXPERIENCE

November 2008 Dow AgroSciences – (Sr. Business Analyst) – responsibilities included: Sharepoint Lead

To 2013 (2007-2010, Governance, Migration, Administration, Training, Content Management)

Computer System Validation, ISO, Document Center, Process Mapping)

• Lead requirements gathering process utilizing interviews and group facilitation

• Build application prototype using SharePoint OOB Tools & Custom Development using

Sharepoint Designer, Visual Studio 2008

• Developing complex workflows

• Sharepoint Governance Plan developer

• Test Case & Use Case generation

• Infopath, Access, Excel and Webpart Development

• Act as liaison to client and primary SharePoint consultant\PM

• Provide requirements gathering & clarification to the IT team and PM throughout the

design phase

• Assist the business in preparation for user acceptance testing

• Assist in defining project objectives, schedules and priorities, articulate and effectively

communicate project issues and status to management and project team members

• Act as SharePoint subject matter expert from the Business User perspective

• Change Management & Issue Tracking Applications

• Permission Group, Site Development

• ISO 9001 Preparation Assistance

• Oracle APEX Developer

Accomplishments

• 6 karat awards

• 5 project applications nominated for Dow AgroSciences Global Achievement Awards

• Two congratulatory letters from Chief IT Director

Sharepoint

• Mentoring summer intern in Sharepoint Development (Invention Disclosure

Memorandum) that supports 456 users. Developed eform for Invention submissions.

• Developed global (DOW) Sharepoint application for tracking Business Risk Reviews

• Developed, end-user support, and training for document control center for 8 functions+

• Developed SLA model for headquarters

• Developed Sharepoint application for QAU Audit Submissions

• Developed Confidentiality of Formulation application

Computer System Validation

• Computer System Validation process developer

• Developed Policies & procedures for CSV

• Developed user templates & questionnaires for CSV Documentation

March 2007 EDC – (IT Process Manager/ Sr. Business Analyst) – responsibilities included:

To 2008 Sharepoint Portal Administrator, Change and Incident Administrator (Helpdesk),

Internal IT SOX Auditor

• Promoted to SharePoint Administrator (front-end and back-end) maintaining entire

Intranet and Extranet environment with all department sites. Re-organized and built

several portal based websites including managing and deploying custom web parts,

layouts, and templates for Helpdesk, HR, Finance, IT, Helpdesk, Distribution,

Manufacturing, Continuous Improvement. Workflow process development for

technical documentation. Also development of Sharepoint surveys

• Re-organized, developed, and managed security permissions, including security groups

for Sharepoint portal

• Liaison between corporate and external (Ernest & Young) SOX auditors. Developed

internal & external Sharepoint directories, statistical tracking tools per Sharepoint,

Sharepoint forms per customer request,

• Developed Sharepoint training programs (CBTs), “How-To” Guidelines and technical

documentation for Operations and Finance departments.

• Developed technical documentation for Change and Incident Management. This

includes report building through the Change Management application (SDE), Crystal

Reports, and forms with Infopath for Sharepoint

• Developed corporate Disaster Recovery & Business Continuity documents. This

includes Business Impact Analysis, Risk Assessments, Test Scripts and Auditor forms &

process for conducting DR testing.

• Generation of Change Management / Incident Management reports for IT Director –

FCR, Monthly Summaries, Inventory, Change and Incident status w/ Aging. Also

developed Continuous Improvement forms, notifications, and checklist

• Developed Change Management weekly meetings process for managers for discussion of

past due incidents & changes

• Internal SOX IT auditor including documentation review and updates, user group,

logical and physical security

• Process development, process mapping, development of SOPs, documentation

administration and quality improvement

May 2004 Eli Lilly – (Computer System Validation Coordinator) – responsibilities included:

To March 2007 Provide technical validation and documentation support for Computer Systems

Compliance activities of new and existing computer systems utilized in Indy Bulk

Operations using Rational Requisite Pro for Use Case generation, requirements

gathering, trace matrixes and testing for CSV Documentation generation– Quality

Control Laboratories. Acted as a point of contact between Computer System Quality

Control, Corporate Validation Teams and Laboratory Personnel. Also used ClearQuest

for Change Management for systems

• Global Solution Achievement Award for CSV

June 2002 Eli Lilly – (Automation Engineer) – responsibilities included: Engineering, IT

To May 2004 Support, Automation, Service, validation, for Lead Optimization Biology Group

(High Throughput Screening) Supported - Tecans, Biomeks, Mulitmeks, SAIGAN,

Mitsuibishi robotics, assisted in lab setup and installs.

• Designed and implemented new validation application using Visual Basic for Liquid

Handlers and Luminence counters equipment including SQC charts and flowcharts

• Creation of database system(VBA) –Radioactive Management Information System

• Creation of interactive Automation Engineering website – 1st ever

• Creation of corporate Wellness website – 1st ever

• IT(ColdFusion/SQL) Support for CASS(Compound Assay Sample Submission).

• Wrote several GLP & SOP validation procedures

• Applications assistance to scientist for equipment and statistics software

• PLC programming for waste management system(Allen Bradley)

• Training high school Intern on website development

** Awarded Lilly’s highest IT award – Global Solutions Achievement Award for

“Integration of RUP w/ Computer System Validation”

Biotage. Inc. – (Service Application Engineer-Midwest Operations) System installations,

January 2001

To April 2002 user and customer training of HPLC chromatography equipment, service reports,

of all bioinstrumentation products, inventory management, service plan administration

provided system trouble shooting and qualification services on HPLC instrumentation

and data products, pre and post sales and demonstration support, participant in quality

Improvement Team & Customer Action Requests, designed Service Dept. website,

• $20,000 in service contracts in Q1

January 2001 Delphi Energy & Engine Management Systems – GM(Quality Engineer/QC Chemist)

November 1993 Responsibilities include:

• Design and implementation of incoming inspection system of all raw materials and film

components of “Lithium Polymer Battery”

• Design and management of (4) database systems and record keeping for all required

testing of raw and film materials

• Wrote material specifications and tolerances for suppliers, in-house certificate of

analysis and process instructions

• Prepared test reports that included findings, conclusions, & recommendations

standardized quality assurance of reliability and consistency

• writing chemical analysis procedures (100+) for all tested materials, developing

chemical sampling plans, maintained MSDS’s for lab, inventory and purchasing for

large Quality Control lab by merger of (2) companies

• training technicians for lab

• (4) laboratory setups and installations, daily maintenance, calibration and trouble

shooting of all chemical equipment and lab scales

• Mechanical inspection and setup including metallurgy for Electric Vehicle welds

• Various SPC & DOE projects to determine process and testing conditions, DFMEA,

PFMEA

• Optimization of Baseline document, Material Review Board & Document Control

administrator

• SPC charts of all tested material for process control, supplier quality interaction

HONORS: *U.S. Track Team/European circuit *All State/ State Champion

*Ranked 3rd U.S. Hurdles

*1988 Olympic Qualifer

*American Chemical Society *Featured in Track & Field Magazine

*All-Missouri Valley Conference

Board of Directors (USATF)

Board of Directors (IYTA)

Head Track Coach – Fishers Fire Youth Track (State Champions 2011)

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