Manager Management

Vivek G Nambiar

Phone: +91-810*******

Mail : *************@*****.***

Twitter,Facebook

Professional Summary

. Total 3 Years and 8 months of IT experience of which 2 years 6 months

in Siebel System Administration and Siebel Upgrade.

. Having deployment experience in setting up High Availability Siebel

CRM Environments in UNIX and windows.

. Having knowledge on Tivoli Access Manager (TAM)-SSO implementation for

Siebel systems.

. Having Knowledge on SSSE integration,Email Marketing/Web Marketing

setup.

. Motivated, Focused, Process Oriented with the right attitude to handle

Release management and configuration management using CA-SCM

workbench.

. Having knowledge on Unix scripting and basic DBA activities.

. Having knowledge on troubleshooting email related issues.

. Having a sound knowledge on performance tunning using SARM files.

. Having experience in resolving production Incident tickets,smart

tickets using HPOV.

. Strong technical skills with a strong desire to learn and utilize

emerging technologies.

. Over 1.3 years of experience in Java programming, Having good

understanding of the Software Development Life Cycle (SDLC).

Skills Profile

TECHNICAL

Operating System Unix,AIX,Window 2003/XP,Linux

Environment Siebel 7.8,8.0,8.1-Siebel Administration, Configuration,

Workflows.

Database Oracle 9i/10g/11g

Languages Java,J2ee,C,SQL,javascript, Unix Scripting

Professional Experience

CapGemini Consulting Ltd.

Sep 2010- till date

Project Title : BNP Paribas Fortis. (BNPPF) March 2011 - till date

Role: Siebel Administrator BNP Paribas, Belgium

Description: BNP Paribas is a European leader in global banking and

financial services and one of the six strongest banks in the world

(Rated AA by Standard & Poor's i.e. 3rd rating on a scale of 22).

Present across Europe through all its business lines, the Group has

four domestic retail banking markets in France, Italy, Belgium and

Luxembourg. It has one of the largest international networks with

operations in 84 countries and 202,500 employees. As part continuos

improvements in their system and process and to support the

development process involved in the below activities.

Given the geographical spread of BNP corporate group customers and our

business ambitions to serve them in an integrated and efficient way,

the business need to exchange commercial information between different

CRM platforms of BNPP is an absolute must do. In an foreseeable

future, the ability of the different countries dealing with corporate

customers to converge towards a unique CRM operational platform is

very low, hence the need for a bridge architecture.

Responsibilities:

. Responsible for Environment Management of Dev, Testing,

Sandbox(Incident Fix).

. Troubleshooting Siebel server and web server start-up problems.

. Troubleshooting communication compound issues and email-integration.

. Preparing run book for Deployment based on information provided in

Admin Sheet.

. Migration of repository and non-repository Application data like Data

maps, Workflow policy, LOV, Runtime Event, Smart script.

. UNIX scripts to automate srf replacement, Migration and Eim task etc .

. Having good knowledge on executing Eim Loads.

. Having good knowledge and hands on experience on ADM.

. Having knowledge on workflow management group and Assignment manager.

. Involved in configuration management using ca scm workbench tool.

. Responsible for Preparing Weekly status reports.

. Active participation in Coordinating with the various teams such as

DBA, Integration, Data migration and siebel Development teams.

. Conducted Knowledge transition sessions and mentored newly joined team

members.

. Proficient in Creating/Modifying Applets, Views, Screens, Business

components, Business Objects, Creating Joins, MVL, Links, Concepts

about Access Control, positions, responsibilities, LOV, Drilldowns,

Toggle applets, Pick lists, MVG, custom buttons, Party model

BNPPF Prod Support:

. Involved in transition phase from Client Team.

. Involved in preparing entry criteria, exit criteria, due diligence,

risk log during handover from Client Team contractor.

. Trouble shooting environment and SSO related issues using HP Open View

tickets.

. Was responsible for Environment Management of Production, UAT, Pre-

prod.

. Executing Deployment activities and Change request with highly Process

Oriented.

. Preparing the Weekly Status report and Health Check Report of

environment.

. Having experience in coordinating/following up with different Client

team.

. Having knowledge on siebel email integration and troubleshooting email

issues

. Monitoring the production application (logs, stats page, etc) and

functional mailbox regularly.

Environment: Siebel 8.0.0.3,SSSE,Oracle 10g, AIX 5.3,Windows 2003.

BNPPF Upgrade:

. Involved in Siebel 8.1 Installation and setup of environment.

. Involved in Siebel Upgrade task and prepared run book for

pre/upgrade/post task.

. Troubleshooting issues like GenNewDb,Dbextract issues, Hayley rules,

Component.

Environment: Siebel 8.1.1.6,SSSE,Oracle 11g, AIX 6.3,Windows 2003.

Project Title :Sun Life Financial Sep 2010 - March 2011

Role: Siebel Administrator Sun Life Financial, Canada

Sun Life Financial is a leading international financial services

organization providing a diverse range of protection and wealth

accumulation products and services to individuals and corporate

customers. Chartered in 1865, Sun Life Financial and its partners

today have operations in key markets worldwide, including Canada, the

United States. My activities include

As a Siebel Administrator:

. Monitoring the production application (logs, stats page, etc)

regularly.

. Preparing the Health Check Report of prod environment.

. Trouble shooting the Production Issues.

. Making Builds & Release notes for deployment.

. Repository Migration from one environment to other environment.

. Perform DDLSYNC, DBCHECK, and DBExtract, SRF movement, Code movement &

deployment activities and assigning responsibilities to the Team

members.

. Analyzing the incident tickets and resolving them in the required

timeframe depending on the criticality of the ticket. Making sure the

SLA is met for each and every incident ticket.

. Preparing various status reports.

. Shadowed Siebel upgrade process from 7.7 to 8.1

Environment: Siebel 7.7 & 8.1,Oracle 9i & 11g, Windows 2003 & 2008.

Capgemini POC Server :

. Setup of innovation pack 8.1.1.9 done .

. Involved in setting up Email marketing server,Web Marketing.

. Given Demo on social Crm integration using Buzzient.

. Involved in DBA Setup and Basic Activities.

Opine info solutions May

2009- Sep 2010

Role: Java Programmer

Opine info solutions are creative and work towards perfect quality

in corporate branding, web development, web designing and internet

marketing solutions. Have expertise and exposure to handle research

and development for innovative iPhone applications and proved

ourselves in social media branding campaigns. We offer cost effective

scalable custom solutions sharply by the timeline.

http://opine.in//

Training and Seminars

Training / Workshop Location

Siebel Essential Training Capgemini, Hyderabad.

Windows Azure (Cloud Computing) Microsoft,Hyderabad

ITIL Capgemini, Hyderabad

Education

. MCA Under Bharathiar University from Sree Amman Arts & Science

College Erode scored [71%].

. BSc Computer Science under Bharathiar University,Sree Narayana Guru

College of Arts and Science,Coimbatore,Tamil Nadu scored [58%].

Certification

. Completed certification in PROGRAMMING AND INFORMATION TECHNOLOGY at

IIIT-Bangalore in the year MAY 2009.

. J2ee (Java 2 Enterprise Edition) Technologies for Implementing Web

Application is completed in 2005 from NIIT with 80%.

Passport Details

Passport Number : H6528323

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