JEANNE D WARD

**** ********** *****

Cincinnati, Ohio 45245

(H) 513-***-****; (M) 513-***-****

abofeg@r.postjobfree.com

PROFILE

Proactive, organized, and detailed professional seeking to further career by leveraging over

thirteen years of customer service, production coordination, and team leadership.

PROFESSIONAL EXPERIENCE

DP SCIENCES Cincinnati, OH

1999 – 2013

Contract Services Specialist

Coordinate and participate in the renewal of clients annual service contracts by proactively

working with team members and vendor partners. Process includes:

■ Running monthly reports for review by team members

■ Working with vendors to determine contract end dates

■ Maintenance pricing

■ Developing customer renewal invoices

■ Receiving payment from customers

■ Receiving vendor purchase orders

■ Generating purchase orders

■ Confirming maintenance with vendor partners

Additional responsibilities include training new team members, answering customer

questions about quotes, invoices and maintenance contracts, and documenting all sales,

profit, and other transaction details. Vendor relationships include Cisco, RSA, Netscout,

Juniper, Riverbed, Websense, Ironport, and Trend Micro. Handled as much as $10,000,000

in invoices and related purchase orders.

CINTAS CORPORATION Mason, OH

1993 – 1999

Direct Embroidery Production Coordinator

1996 – 1999

Cost-effectively maintained production inventory levels by negotiating pricing and delivery

standards with new and existing vendors, confirming incoming orders matched purchase

orders, and submitting monthly cost vs. budget reports. Consulted with Scheduler to

determine the need for outsourcing of embroidery work on a daily or weekly basis and

made recommendations to Department Manager as to what designs and quantities should

be sourced out. Developed partner skills by conducting all training for hourly partners in

the weekend picking department, providing weekly feedback to weekend pickers on quality

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and quantity goals, writing performance evaluations for pickers at ninety days, six months,

and yearly milestones. Found creative ways to motivate team members into exceeding

production expectations. Saved $20,000 annually by finding a less expensive vendor for

higher quality backing material. Other responsibilities included:

■ Verifying vendor references

■ Attending meeting with large national accounts to understand embroidery

expectations

■ Assisting engineering in conducting work process time studies.

Picking Team Leader

1993 – 1996

Interviewed, trained, and provided performance evaluations of picking team members.

Responsibilities included:

■ Developing a training outline for all new hires and working one-on-one with partners

for a minimum of eight weeks

■ Charting individual quality and quantity performance reports on all pickers and

providing weekly feedback

■ Conducting weekly team meetings to discuss process improvement and problem

resolution

■ Assisting in the training of new team leaders on picking process, "train the trainer", and

other required paperwork

JAC SAN Blue Ash, OH

1988 – 1993

Silk Screen Printer/ Warehouse

Operated a six-color printer, conducted final quality control, provided training to associates

and worked in the warehouse.

CONTINUING EDUCATION

Zenger/Miller Series

■ Interpersonal Skills

■ Quality/ Continuous Process Improvement/ Teambuilding

■ Targeted Selection Interviewing Process

■ Frontline Leadership and Coaching

ADDITIONAL SKILLS

Proficient in Microsoft Word and Excel

■

PowerHelp

■

Epicor

■

AS400

■

JD Edwards

■

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