Project Manager Engineer
Resume:
Donna T. Nguyen
West Palm Beach, FL 33405
*******@*****.***
OBJECTIVE
An experienced hard-working software quality assurance engineer looking for an employment opportunity in
either software or hardware testing area in networking and telecommunication industries.
TECHNICAL SKILLS
A professional engineer with 10+ years of experience in software and system testing in white-box, black-box,
integration, verification, and regression for web content server and network communications. More than two
years of experience in wire/wireless network setup and configuration as well as building and repairing
laptop/desktop computers. Experience with IBM WebSphere Voice and Application Server on Linux and
Microsoft Windows 2003 Server platforms. Experience with IBM Genesys, software that uses the telephone line
for testing voice recognition. Experience in QuickTest Pro, TestComplete, and Selenium.
Programming Languages
BASIC, FORTRAN 77, PASCAL, Turbo C/C++, Visual C++, Visual Basic, Java, HTML/DHTML, XML, Voice XML,
JavaScript, Perl/CGI, Dreamweaver MX, and Flash MX.
Operating Systems
MS DOS, MS Windows All Platforms, Linux, OS/2, and UNIX
Software Packages
Adobe Dreamweaver MX, Adobe Photo Shop Pro, Borland Turbo Pascal & Turbo C/C++, FORTRAN 77 Compiler, IBM
CMVC, IBM Rational Clearcase, IBM Electronic Media Management System, IBM LAN Manager, IBM LAN Server,
IBM Lotus Notes, IBM OS/2 Kernel Debugger, IBM OS/2 REXX, IBM PC Kermit, Macromedia Flash MX, Microsoft
FrontPage, Microsoft Internet Explorer, Microsoft Office, Microsoft SQL Server 2000/2005/2008, Microsoft Visual
Studio & Visual C++, Motorola DDT, Motorola DOS Radio System Software, Motorola Windows Customer
Programming Software, Oracle 9i/10g, Red Hat Linux, SmartBear TestComplete
EDUCATION
Florida Atlantic University
Boca Raton, Florida
Bachelor Science in Computer Science, 12/2004
WORK EXPERIENCE
PACE Americas 06/12-12/12
Boca Raton, FL
Software Integration Tester (Contractor)
Responsible for
• Test cable boxes functionality, integration, and regression tests manually
• Work with team members to replicate the existing and new bugs/defects
• Write up bugs/defects by using Bugzilla
• Understand DAC application to manage the multiple kinds of the cable box activities
• Troubleshoot cable box IP Address
• Test in different builds of Passport (digital) and TV Guide cable boxes
PACE Americas 09/11-02/12
Boca Raton, FL
Software Integration Tester (Contractor)
Responsible for
• Test cable boxes functionality, integration, and regression tests manually
• Work with developers and other team members to replicate the existing and new bugs/defects
• Write up bugs/defects by using Bugzilla
• Understand DAC application to manage the multiple kinds of the cable box activities
• Troubleshoot cable box IP Address
• Convert OOB (Out Of Band -- one-way) protocol to DOCSIS/DSG (2-way) protocol cable boxes
• Test in different builds of Passport (digital) and TV Guide cable boxes
PCIsHere4U 09/09-09/11
Fort Lauderdale, FL
Web Tester, Sales & Technology Support, PC Technician & Network IT Support (Consultant)
Responsible for managing the daily operations
• Test web functionality and regression tests manually
• Defined web new features and functionality
• Tested part of User Acceptance Testing (UAT)
• Understand technical issues from creative & design
• Maintain the website daily
• Setup wireless/wire network
• help customers over phone with Windows Configuration and troubleshoot
• Upgrade sound card, memory, video card (PCI, PCI Express, & AGP)
NextWeb Media, LLC 06/08-08/09
Plantation, FL
Senior QA Analyst
Wrote verification and regression test cases for existing and new web applications in cross platforms. Verified
existing and new customer databases in SQL 2000, 2005, and 2008. Worked directly with project manager and
developers in DBA team to identify and verify defects. Developed automated test cases with Selenium on
Windows.
VizuALL 05/06-06/08
Hollywood, FL
Senior QA Analyst
Developed web API in .NET product. Created and restored databases in SQL 2000/2005 and Oracle 9i/10g.
Worked with project manager, architect, and developers to identify and verify defects. Troubleshoot database
test cases in case of failures. Developed automatic test cases with TestComplete 3 and 4 on Windows XP
platform.
IBM 10/04-02/05
Boca Raton, FL
Software Test Engineer (Contractor)
Modified test cases in Voice XML (VXML) to correct all the formats in test cases such as attribute, elements,
tags, etc. Install and configure WebSphere Voice Server (WVS) and WebSphere Application Server (WAS).
Setup IBM Genesys to utilize a telephone line for testing voice recognition. Worked directly with IBM
developers to identify and verify written defects. Most of the test cases were run on Linux 9.2 and Windows
Server 2003 platforms.
IBM 08/00-02/02
Fort Lauderdale, FL
Software Test Engineer (Contractor)
Responsible for testing the internet-based secure content distribution solution. Interpreted development
specifications to develop test cases. Executed the test scripts and analyzed the test results. Logged and tracked
defect through IBM CMVC. Tested product installation and its download capability of music content via the
internet. Tested functionality of the IBM Electronic Media Management System (EMMS) and its compatibility
with Music Match and the Real Jukebox on the Windows 95/98/NT/2000/XP platforms. Ran black and white-
box testing on book and music contents. Verified the fixes with the developers.
Motorola 10/99-06/00
Plantation, FL
Software Test Engineer (Contractor)
Qualified functionalities via integration, system, and regression for Motoroal Windows Customer Programming
Software (CPS) product. Defined the tests to be performed and worked with developers to ensure that unit,
regression, and verification tests were performed correctly. Effectively documented, communicated, and issued
the defects to the developers using the Database Defect Tracking (DDT) application. Compare Windows CPS
product against a DOS Radio System Software (RSS) results to determine output validity. Developed and
executed test cases to challenge the robustness of the Windows CPS product on Windows 95/98/NT platforms.
Designed parts of Windows CPS screen using the MS Visual Studio.
SoftWings 07/95-09/96
Boca Raton, FL
Network Communication Tester (Contractor)
Set up the system and network to test CamiNet, a secure communication software package. Developed, updated
and executed test cases to test functionality and performance of the CamiNet software package as it performed
over multiple medium and protocols - TCP/IP, NETBIOS, modem and RS-232 serial communications.
Detected/reproduced/reported defects and verified fixes utilizing the Intersolve Defect Control System.
IBM 01/94-12/94
Boca Raton, FL
OS/2 Network Tester (Intership/Co-Op)
Setup client/server computers on IBM Token Ring network and modems to test IBM OS/2 and IBM LAN
Server communication products. Used OS/2 kernel debugger to trace and analyze problems. Reported defects
using IBM internal defect control system. Qualified ccMail, ProComm Plus, Prodigy, and PageMaker on OS/2.
Tested OS/2 with CID, LAN RIPL, and redirection environments.
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