Customer Service Representative

CHERIE BEAUPRE

*** *********** **

Swansea, Ma **777

Tel: 508-***-**** Cell: 508-***-****

Email: ************@*****.***

-OBJECTIVE

To secure a position with a well-established organization that will lead to a long term

relationship. I would like to utilize my prior Customer Service skills and also the skills I have

perfected as PTO President working on various projects and numerous successful fund raising

campaigns.

-WORK HISTORY

Sep 2005

to

May 2010

PTO President

Mark G. Hoyle School

Swansea Ma 02777

• Organized events in school and out of school.

• Worked with teachers and parents to organize canned food drive during holidays and

Toys for Tots.

• Made meticulous decisions and allocated funds for purchases for the school, classrooms,

teachers and students

• Called local businesses seeking donations: monetary, products and labor

• Demonstrated a high level of expertise performing my functions as President

Jan 1996

To

May 2000

Customer Service Representative

Verizon Telecommunication

Boston, Ma

• Received incoming calls from customers and potential customers

• Was responsible for selling Verizon products such as Voice Mail, Call Forwarding, Call

Waiting, etc. on every new connection or customer move

• Explained and resolved any billing questions or disputes customers had with Verizon or

other carriers

• Made and received calls from customers who were delinquent on their bills and

negotiated fair and equitable payment arrangements

• Worked on Fraudulent Accounts team and SNP (Suspend for Non-Payment) team

protecting company assets

• Achieved optimal levels of personal performance and accomplishment

• Meticulous in explaining products and services offered by Verizon

• Demonstrated appropriate telephone etiquette while excelling in effective and positive

communication

• Exceptional organizational skills

• Consistently exceeded monthly quota for products sold and calls completed

• Maintained accurate documentation

• Cross selling experience

• Worked well with management staff and co-workers

• Can be relied upon to meet schedules and deadlines

Oct 2000

to

Apr 2002

Customer Service Associate

Home Depot

Somerset, Ma

• Coordinated customer special orders with vendors

• Entered special orders into system for customers

• Pull orders from system and put aside for customer pick-up

• Called vendors to find the reason for delay in special order delivery

• Applied for credit for the customers

• Made payments on credit cards

• Effective diffusing irate customers and handled complaints before the complaint reached

management

• Data entry skills

• Notified special order customers of their shipments arrival/delay

• Cash handling experience

-EDUCATION

Emmanuel College

Boston Ma

Business

• Accounting I & II

• Computer Classes

• Management Classes

• Grade point average is 3.85

SKILLS

• Proficient in Microsoft Office 2007-2010

• Knowledgeable in accounts payable and receivable

REFERENCES

• William Courville 508-***-****)

o Principal of Mark G. Hoyle Elementary School

• James Carvalho 508-***-****)

o Swansea School Committee Member

• Lisa Thomas 774-***-****)

o Fairhaven School Department: Elementary School Teacher

• Rhonda Almeida 774-***-****)

o Manager of Distribution: Pepperidge Farm

Contact this candidate