Customer Service Sales
Resume:
Shannon C. Ashby
Camp Springs, MD 20748
*****.*******@*****.***
Objective: To know and understand the essentials of my duties and execute at
best with integrity and accountability.
Security Clearance: U.S. Nuclear Regulatory Commission, IT – II, issued 12/10.
Skills: Microsoft Office Suite
Blackberry Enterprise Server (BES)
Remedy Help Desk Software (Ticketing System)
Wireless Carrier Billing Portals
Experience:
Ultra Technologies Inc.-Woodbridge VA
September 2010 -present
U.S. Nuclear Regulatory Commission - Rockville MD
Position: IT Wireless Analyst (Contractor, Full Time)
• Trained End User’s on how to use Wireless devices.
• BES (BlackBerry Enterprise Server)
• Maintain, create, and update Wireless Reports for Issued
devices, Loaners, Swaps, Returns, Requests, Lost and stolen,
Suspended/Disconnected, and User Accountability Listings.
• Coordination with multiple Carriers for various moves, adds,
disconnects, and feature changes.
• Troubleshoot devices, provisioning, inventory, and
deployment of Wireless devices.
• Microsoft Office ( Word, Excel, PowerPoint, Outlook, and
Publisher)
• Creating Multiple Reports
• Usage of Digital Specs within devices
• Analyzing of hardware and firmware.
• Excellent oral and written communication skills.
• Analyzing of T-Mobile, AT&T, Verizon and Nextel billing
accounts for overage, minutes, zero usage, text messaging,
data usage, and international services.
• Greeting and assistance of walk-in Customers.
• Pleasant telephone etiquette skills.
• Opening and closing of service tickets via Remedy software.
• Testing, demo, and evaluating of Wireless devices.
• Prepare and write “how to steps” for the Users.
Lord and Taylor - Gaithersburg, MD
August 2011-December 2012
Position: Sales Associate (Part-Time)
• Greet and welcome Customers in store.
• Credit transactions.
• Process returns and exchanges.
• Resolve Customers disputes.
• Pricing.
• Counting of money bundle bags.
• Assist Cashiers in pricing and over ride services.
• Prepare and Close out Store required papers.
• Excellent Customer Service Skills.
• Assist Managers and Supervisors in areas where needed.
• Maintenance receipts, transactions, and front service desk
logs.
Giant Food Corporation Inc.-Temple Hills, MD
August 2010-December 2009
Position: Customer Service Desk/Cashier
• Greet and welcome Customers in store.
• Ring Groceries.
• Process returns and exchanges.
• Resolve Customers disputes.
• Key in numbers for State Lottery ticket sales.
• Process Western Union transactions.
• Counting of money bundle bags.
• Assist Cashiers in pricing and over ride services.
• Prepare and Close out Store required papers.
• Excellent Customer Service Skills.
• Assist Managers and Supervisors in areas where needed.
• Maintenance receipts, transactions, and front service desk
logs.
Shuggart Middle School –Hilcrest Heights, MD
June 2006-August 2006
Position: Receptionist (summer hire Program)
• Greet and welcome walk-ins and callers.
• Answering main telephone line.
• Filing.
• Prepare and assemble Transcript for mailing.
• Respond to emails.
• Process Western Union transactions.
• Assembling of Fall Student packets.
Education:
Montgomery Community College,
2009-continuing
Rockville, Maryland 20852
Study – Biochemistry/Criminal Justice
• GPA: 3.0 (currently cumulative)
St. John’s College High School, Washington D.C.
2005– 2009
• Graduated June 2009
• GPA: 3.5 (cumulative)
References: Available upon request.
Contact this candidate