Customer Service Human Resources
Resume:
Gregory Wright
**** ******** ***** **. *** #****
**********@*******.***
Suwanee, GA 616-***-****
To obtain challenging and purposeful work that will provide me with a
sense of accomplishment through the full application of my skills and
attributes.
EXPERIENCE
Operations Supervisor
United Parcel Service, Doraville, GA
May 2001 – Present
Responsible for safety, instruction and motivation of employees. Assigned job duties for
Part-Time Supervisors as well as assisted in assigning job duties for 250-350 employees.
Managed workflow on 40-bay loading dock (100-120full trucks unloaded per 4 hour sort
span), including truck bay assignments and employee work tasks. Oversaw Next Day Air
operations (5 - 10 employees), load operations (25 - 45 employees), and unload
operations (40 - 50 employees). Worked with all levels of labor and management, up to
and including the Division Manager. Trained supervisors on operating procedures,
planning, motivation techniques and accountability standards. Trained employees in
methods to ensure safe, accurate and efficient performance. Assisted in training
supervisors and employees at other UPS locations. Performed basic human resources
activities (interviewed job candidates, dismissed underperforming employees, submitted
time cards, handed out checks). Taught new employee orientation class. Promoted from
loader/unloader in August 2003. Promoted from Part-Time Supervisor to Full Time
Supervisor in March 2012, and moved to Georgia.
Security Guard
Mary Free Bed Rehabilitation Hospital, Grand Rapids, MI
March 2008 – March 1012
Performed general patrol activities in a customer-friendly manner. Responded to
emergency events for the safety of patients, guests and staff to protect assets of the
facility. Wrote clear and concise reports of daily activities, incidents, occurrences and
equipment failures. Monitored closed circuit television security system. Assisted with
installation of new security cameras. Made ID badges with door access for employees.
Assisted with patient transfers and restraints. Provided employees/visitors with vehicle
assistance. Conducted disaster drills including: fire drills, bomb threats, medical
emergencies and missing persons.
Loss Prevention
Best Buy, Grandville, MI
July 2006 - March 2008
Monitored closed circuit television security system. Ensured asset protection guidelines
were followed throughout the store. Detained shoplifters after all steps to apprehend
were followed. Provided customer service. Monitored SHRINK trends.
EDUCATION
Bachelor of Business Administration
Davenport University, Grand Rapids, MI
Expected Graduation: December 2013
Major: Public Safety and Security Management
Associate’s Degree
Davenport University, Grand Rapids, MI
Expected Reception: August 2013
Major: Criminal Justice
Mary Free Bed, Grand Rapids, MI
Active shooter training via Homeland Security, CPR training via American Red Cross,
Incident Command 100, 200, 700, 800 via FEMA, Customer service training via Crisis
Prevention Institute, Inc., focusing on Nonviolent Crisis Intervention
United Parcel Service, Wyoming, MI
Hub School: Leadership training, problem solving, planning, HAZMAT training
VOLUNTEER WORK
Susan G. Komen Race for the Cure
Assisted in race setup and handed out water to runners
UPS Global Volunteer Day
Volunteered at equestrian ranch for children with special needs
United Way
Led UPS Twilight Sort United Way Campaign by setting up basketball tournaments,
volleyball tournaments and home run derbies as fundraisers.
OTHER SKILLS
Excellent analytical skills
Exemplary situational awareness
Confidence necessary to effectively address a large group
Proficiency with Microsoft Word, PowerPoint, Excel and Access
Outstanding patience and mental toughness under pressure
Solid understanding of group dynamics and the ability to lead with objectivity
and an open mind
MEMBERSHIPS & ASSOCIATIONS
American Society for Industrial Security (ASIS) International member since 2009
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