Training Coordinator
Resume:
Graziela Villegas
Houston, TX 77045
************@*****.***
Career overview
High performing, result oriented Training Specialist with the ability to
drive complex projects from concept to completion while performing daily
administrative tasks necessary to maintain operations and rendering above
average customer service. Has the proven ability to interface with clients
and stock holders by providing the necessary assistance along with the
tools needed to increase knowledge and improve skills in a constant
changing and challenging environment.
Skills Highlights
Bilingual (fluent Spanish); MS office programs; Soft Skills; Employee
Relations; Communication (verbal and written); Organizational; Multi-task
management; Time management; Coordinating; Performance reviews;
Presentation and training development; Trouble-shooting; Inter-personal;
Problem solving; Analytical; Project Management; Report development;
Research; Budget management; Scheduling; Meet deadlines
Professional Experience
Texas Health and Human Services Commission Houston,
TX; 02/2011 - current
Texas Works Advisor II
Coordinates case staff meetings and trainings by ensuring staff is
notified, compiling training and meeting packages as well as ensuring all
necessary materials are available; Mentors and develops trainees using
reviews and needs assessments; Coordinates travel arrangements and follow
through with per diem requests and expense spreadsheet; Follow up, compile
and distribute daily, weekly and monthly monitoring reports; Maintains
client confidentiality while rendering Client Services and Case Management;
Organize, prioritize and respond to office emails; Conducts client
interviews and determines eligibility for state assistance programs;
Analyze compensation policies to restore and or adjust payment or
overpayment of benefits; Expert in Conflict/Dispute Resolution as well as
provides referrals to community and social services
The Bridge Over Troubled Waters, Inc Pasadena,
TX; 04/2008 - 01/2011
Trainer
Make travel arrangements along with per diem requests and complete expense
spreadsheet; Prepare training materials and packages; Identify community,
client and staff training and educational needs; Greet attendees,
administer evaluations, review feed back and follow up on questions,
concerns and/or issues; Coordinate and organize weekly case staffing
meetings; Carry out client assessments routinely in order to establish
goals and assist with program progression; Develop and conduct technical
and educational trainings and presentations while facilitating weekly
educational groups; Continuous network and outreach to build community
resources and expert contacts; Provide guidance and orientation to The
Bridge services, information, community referrals, advocacy and
accompaniments
Ez Pawn/Ez Corp Houston, TX;
07/2002 - 03/2008
Training Manager
Provide and guarantee a productive working environment, outstanding
customer service and satisfaction by identifying and evaluating employee
development goals and objectives; Create new employee system usage guides
and update/modify training manuals; Coordinate monthly review meetings with
area manager and store employees; Ensure Store Manager In Training has all
necessary materials and met training timelines; Create monthly sales
tracking charts that engaged employee participation; Maximize store profits
via budget and expense management; Execute and excel company marketing and
sales programs; Monitor compliance with government agencies such as ATF and
OCCC; Manage all store operations while overseeing all administrative
duties and functions; Protect and maintain company and customer assets
Albertsons Friendswood, TX;
03/2001 - 06/2002
Front-End and Customer Service Manager
Coordinate and deliver technical training along with new employee
orientation to ensure exceptional customer service and satisfaction; Follow
up and resolve customer complaints; Perform closing night duties and direct
front-end operations; Review and revise daily schedules
Education
San Jacinto College; Houston, TX; Project Management; Nov 2012
The Bridge Over Troubled Waters; Pasadena, TX; Train the Trainer; Feb 2009
The Bridge Over Troubled Waters; Pasadena, TX; Diversity Training; Feb 2008
EzPawn/EzCorp; Houston, TX; Blue Chip: Effective time and organization
management; May 2004
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