Project Manager Customer Service
Resume:
Michele H. Galper
West Hills, CA 91307
**************@*****.***
OBJECTIVE
To obtain a challenging position with a company that would utilize my experience in the Account Manager/Customer Service areas.
QUALIFICATIONS
●Excellent communication skills
●Ability to multiple task
●Self-motivated, quick learner, team player
●Dedicated with a strong work ethic
COMPUTER SKILLS
Microsoft Excel, Word, Internet, Data Entry, AMC360/AFW, Compline
EXPERIENCE
2005 – 2011 CSR/Account Manager – Coopers Insurance, Agoura Hills, CA
●Managed over 50 current accounts and new business
●Efficiently processed all policies and endorsements
●Completed Insurance Applications via AMS 360 for Workers Compensation
●Directly dealt with Insurance Underwriters regarding client coverage and risk assessment
●Issued Workers Compensation Insurance Certificates
●Quoted renewal policy coverage and new business
●Bound coverage with insurance company
●Faxed and/or E-mailed policy change requests to various Insurance Carriers as needed
●Processed Workers Compensation claims to the insurance carrier, followed up on payment and closure of claims, reported to the customer
●Ordered loss runs for the policy renewal process
●Checked Compline for the customers experience mod % for renewals and new business
● Followed up on cancellations and reinstatement of polices
2002 – 2005 Claims Administrator - Alliance Insurance, Canoga Park, CA
●Processed Workers Comp claims
●Followed up on payment and closure of claims
●Promoted to CSR
●Issued certificates of insurance, Workers Comp and Liability
●Reviewed policies for accuracy, requested any endorsements that were necessary
1997 – 2002 – Account Manager Assistant - Science and Applied Technology, Woodland Hills, CA
●Processed Payroll for 150 plus employees
●Maintained revenue reports on a weekly basis presented to higher management
●Involved in monthly meetings with Military personnel
1984 – 1997 Project Manager Assistant -Datametrics Corporation, Chatsworth, CA
●Document Control released to the Drafting department
●Accounts Receivable
●Promoted to Project Manager Assistant
●Quoted prices to customers, created job orders, processed orders
●Created RMA #’s for customer returns
●Spoke to customers on a daily basis
●Maintained revenue reports on a weekly basis presented to higher management
EDUCATION
Reseda High School, Van Nuys College of Business
REFERENCES
Available upon request
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