Customer Service High School

Carnetta Howard

***** ******* ******* ** ***** 313-***-**** *****************@*****.***

Objective An innovative and challenging career in a reputed organization, which allows professional growth while working.

Experience Assembly/Packing

6/2012 / 10/2012 Global Enterprise Chesterfield Michigan

• Perform quality checks on products and parts.

• Package finished products and prepare them for shipment.

• Rotate through all the tasks required in a particular production process.

• Shovel, sweep, or otherwise clean work areas.

• Review work orders and blueprints to ensure work are performed according to specifications.

• Complete production reports to communicate team production level to management.

• Determine work assignments and procedures.

• Maintain production equipment and machinery.

• Provide assistance in the production of wiring assemblies.

• Supervise assemblers and train employees on job procedures.

Customer Service rep/Cashier

4/2010/09/2010 CVS Pharmacy Detroit mi

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Education Clintiondale Adult Education, Clintion Township

6/2011

High School

Interests Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.

Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work

References Available upon request

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