Project Manager Management

*

M. L. Jimenez 201-***-****

PROFFESSIONAL PROFILE

Highly innovative and result-oriented professional with versatile skills in Information Security Technology. Committed to

producing high quality deliverables on time and within scope. Resourceful leader, problem solver, and decision maker.

Proven ability to work effectively with diverse clients and maintain excellent attention to research, analytical, oral and

written communication skills, client support and ability to achieve results.

ACCOMPLISHMENTS

Developed, implemented and executed various components relevant to policies, procedures, and projects in addition to

monitoring performance pertaining to:

o Analysis of Cost and o Organizational o Homeland Security

Resource System Improvement and Government

o o SOX Compliance

Requirements Technical Manual /

o Project Planning o Vulnerability Analysis

Training

o o

Client Training Incident Management and Protection

o o Independent

Programs/ Support Change Management

o Information Systems o Contracting

Vendor Management

o Homeland Security

Concepts o Risk Management

o Technical and (Military support)

o Customer

Analytical Skills Relationship

o IT Security Policies Management

o Helpdesk Procedure

Planning

CERTIFICATION

2012 Introduction to Incident 2010 Human Resource 2009 CompTIA Network +

Command System Development Fundamentals

2012 Introduction to National 2010 Business Fundamentals 2009 UNIX Network

Incident Management System 2010 Project Planning Administration

(NIMS) 2010 Project Management 2009 Java Fundamental

2012 Introduction to Homeland Specialist 2009 Basics of Accounting

Security Planning 2010 Organizational System 2008 -2009 Student Mentor

2010 Management Essentials Improvement Certificate

EMPLOYMENT

IIF Data Solution, Camp Ravenna Joint Military Training Center, Ravenna, Ohio

11/2012-11/2012

Coordinator

Four day project with effort in supporting the National Guard training exercise. Coordination included test, training, and

evaluate of their life saving abilities in scenarios such as extraction from a disaster site, decontamination, medical triage

and treatment abilities.

(Exodus Integrity Services, Inc.) Avery Dennison, Mentor, Ohio

8/2010 – 12/2011

Information Technology Services Project Coordinator

Coordinated help desk transition and data center transformation from Siemens to NextGen. Proactively managed system

development, implementation, risk, mitigation, evaluation, and assessments via Systems Development Life Cycle.

Evaluated compliance. Monitored Service Level Agreements and endure these were within technology guidelines.

Generated status reports, heat maps, dashboards, project schedules, budget, presentations and specification analysis.

Provided support for Knowledge Base Management and Incident Management. Devised help desk policies and

procedures.

Global Service Desk

Monitored performance after business hours to ensure support was consistent for clients in different time zones / regions.

Participated in Dameware remote access tool testing, Provided incident management guidance to the Global Service Desk.

2

M. L. Jimenez 440-***-****

(Robert Half International) University Hospital, Cleveland, Ohio

5/2010 – 6/2010

Security Consultant

Assisted with Emergency Medical Record system rollout of all healthcare practitioner, administration, and end-users

accounts. Worked with EMR application analyst to test application in development, production and user acceptance testing

environments. Managed end-user’s permissions via Citrix Sunrise Clinical Manager Configuration Tool.

Self Funded Plan Inc., Cleveland, Ohio

3/2009 – 12/2009

Project Coordinator

Coordinated Samba Active Directory integration and Oracle database server and client base application migration. Trained

end-users to utilize and manage all business applications pertaining to job functions. Managed network security

credentials via Panda Office Management tool. Managed network resources, IT assets, network configurations, resolved

help desk tickets, auditing, and power consumption via Spice Works tool.

Helpdesk Specialist

Managed and maintained hardware and software components including Local Area Networks, Virtual Private Network,

RealVNC, Active Directory, Microsoft Exchange 2003 Server, Symantec Exec backup tape system, various printers,

Blackberry applications, phone systems and communication environments.

(Volt Information Science, Inc.) CapGemini US LLC / Unisys, Cleveland, Ohio

7/2007 – 3/2009

Project Manager

Performed pre-migration impact assessment to verify the cost and outcome of the migration. Supervised 6 technicians and

supported 600+ end-users in data migration, office refresh and special training sessions. Cascaded work procedures,

rollout plans, timelines and expectations from clients to project team members and managers for project details. Generated

analysis and aging reports on account receivables. Managed inventory control to aid future consumption / reimbursement.

PC Rollout Specialist

Supported Windows 2000 / XP Pro and IBM T-40, T43/ Dell laptop; implemented end-user requirements for hardware /

software installations. Participated in load set testing, join domain and desktop re-imaging procedures.

Polo Ralph Lauren, Lyndhurst, New Jersey

5/2000 -3/2007

Project Manager

Defined and managed projects, cost, schedule, and performance pertaining to data center hardware consolidation, cutback

on energy consumption and equipment move. Generated Fiscal and Year-end reports.

Computer Operations Supervisor

Administered and reported activities within the computer operations department. Reviewed and resolved end-users

incidents via Remedy ticket tracking system. Supervised 5 system operators and supported the data center’s hardware and

software components. Supported and monitored AS/400 iSeries, Teradata, Arthur, Lawson, Electronic Data Interchange,

Broderick Data Systems and Picture Archiving and Communication System.

EDUCATION

Colorado Technical University

2008 – 2012 Master of Science in Management (Concentration in Homeland Security)

PC Tech Learning Center

2003 – 2005 Network Engineering Specialists

The Chubb Institute

1999- 2001 Helpdesk Analyst / Computer Technical Support

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