Alex Latham

To obtain an interesting position where I may utilize my skills and experience.

*** ***** ** - ***** *****, NC 27803

aboepy@r.postjobfree.com - 252-***-****

Dear Sir/Madam:

In response to your recent advertisement, please accept this letter in application for the employment

opportunities currently available within your company.

As you can see from my enclosed resume, I am a high school graduate with diverse computer,

communications & sales customer service skills. My employment history and experience in the customer

service industry make me a strong candidate for this position.

I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time.

Thank you for your consideration.

Respectfully yours,

Work Experience

Sales Customer Care Rep

CenturyLink - Tarboro, NC

February 2012 to January 2013

•Inbound calls assisting customers with billing

•Inform customer of new products and services

•Perform daily sales quotas, and phone metrics

•Perform daily follow-ups with potential customers

•Sales Telecommunication, DSL Internet, and Cable

•keying data and various computer programs

Shipping Administrator

Express Temporary Services-GSM - Rocky Mount, NC

June 2011 to February 2012

•Operate a shipping program designed to create orders

•Manual key in orders if web is not working

•Copy, fax, send e-mails for daily shipping/picking status

•Answer phone calls, file away reports, and supervise pickers

Selector

Spherion Staffing - Rocky Mount, NC

September 2010 to June 2011

• Receive various electromagnetic parts and a wide range of other parts

•Sort and arrange different parts to be staged for delivery

•operate computers to check quantity and deceiver parts

•Keep a track record of all items/parts that delivered

•Kit-up and deliver various parts to different departments within the plant

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•Maintain a safe and clean work area also known as 5S

Enumerator

US Census Bureau - Rocky Mount, NC

February 2010 to August 2010

• Attend informational classes and meetings weekly

• Assist citizens locally with filling out their census forms

• Learn different route and the ability to read various maps

• Keep a track record of all task I did for the day to meet with supervisor daily

Sales / Customer Service Representative

Convergy's - Greenville, NC

December 2008 to May 2009

• Answered inbound calls and provided assistance to consumer with technical issues

• Ability to multi task between different programs to assist customers rapidly

• Responsible for making daily sales and quota to bring in revenue for the company

• Explore new sales techinques and read verbatim scripts amd screen promts

Parts-Receiving/Data Entry

Express Services-CDC - Rocky Mount, NC

July 2008 to October 2008

• Operated computer and various programs to complete data entry tasks

• Informed main company, provided up-to-date details of daily activities

• Maintain a accurate count of inventory parts an correct quantity issues

• Answered inbound calls concerning orders that needed to be filled

Sales / Customer Representative

Citi Group - Greensboro, NC

November 2007 to March 2008

• Received inbound calls to assist customers with billing inquiries

• Ability to make quotas on special products that would assist the customer needs

• Assist customer with lost/stolen credit cards and increase credit lines

• Resolved customer concerns, requests for refunds and adjustments

Web Designer / Package Handler

Insite Solutions LLC - Rocky Mount, NC

May 2007 to September 2007

• Created new web pages to promote a healthier business

• Updated website using Microsoft Excel and OS Commerce

• Select various products within warehouse to fill customers orders

• Inventoried and shipped products for immediate distribution to customers

• Operated electrical pallet jack, forklifts, and Cherry Pickers

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Authorized Representative

Clearwire - Greensboro, NC

October 2006 to March 2007

• Ability to maintain daily quotas by selling products & services

• Demonstrated skillful communication and negotiation skills

• Demo variuos high speed internet kiosk

• Demonstraned and informed potential customer about the service

• Attended informative meetings to learn about different products

Sales Associate

Target Inc - Rocky Mount, NC

August 2003 to August 2006

• Received cash, checks and credit-card transactions from customers

• Provided excellent customer service in a courteous and timely manner

• Answered customer inquiries concerning to store merchandise

Business Administrative Assistant

North Carolina Agricultural and Technical State University - Greensboro, NC

October 2005 to May 2006

• Prepared documents to be submitted to different offices around the facility

• Received calls at establishment, determined and directed callers to destination

• Typed memos according to the information that was giving in the meetings

Education

N/A in Computer Science

NC Agricultral & Technical SU - Greensboro, NC

January 2005 to January 2007

Diploma

Nash Central High School - Rocky Mount, NC

2005

Skills

Web Developer, Computer Programmer, Computer Maintance Repair, Customer Service, Sales,

Recieving, Data Entry

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Additional Information

References:

Gilbert Elliot-Manager; contact info : 252-***-****

Natoyia Scott- Customer Service Rep.; contact info: 252-***-****

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Contact this candidate