Engineer Technician
Resume:
Tai Luong
***** ******** ****** ** ******* TX 77084
***********@*****.***
Job Objective:
To put my 10 + years experiences in desktop technical support and
Network Engineering/Administration to work for your company in an
efficient and structured methodology.
Career goals:
To become a network/system and security analyst/consultant.
Summary:
Extensive experience in network administration and customer
oriented IT support and computer repair.
Proactive and preemptive strategist, preventing and resolving
complex problems.
Troubleshoots network and computer related issues in a structure
fashion utilizing the OSI methodology.
Education, Verifications and Training:
Computer Network Engineer: AS Degree
Networking and Internet Security
Productivity Point Intl - A+ Hardware and Software Courses.
CCNA self training 2010 -20011
MCITP self training 2011- present
Security+ self training 2011-2012
Network+ self training 2011- 2012
Skills:
Operating Systems: Microsoft 95, 98, NT, 2000 pro, Up, Vista, 7,
Server 2000/2003/2008, UNIX, Linux, Apple Macintosh.
Server Roles: Microsoft Active Directory, Exchange Server, SQL,
Share Point.
Office Suites: Microsoft Office 2000/2003/2007/2010, Open Office.
Computer Repair: Pentium I Systems to present, repair, replacements
and upgrades of all Desktop, Laptop, and Server parts, drivers,
expansion cards, components and wiring.
Communication and Network: T1, DSL, Cable, Ethernet, Fiber, Wi-
Fi, VPN, PBX, Telephony, TCP/IP, UDP, POP3, SMTP, ICMP.
Data Storage: NAS, RAID, backup technologies.
Mobile Technology: IPhone, Android, Blackberry.
Professional Experience: Remote Network and Desktop Technician
Atterro Staffing- Houston TX 2012 – Present
Summary: Contracted as a desktop support technician servicing
customer and computer repair technician.
Accomplishments: Troubleshooter, diagnosed, modified problem and
resolved issues.
Responsible for installing, modifying and making minor repairs to
personal computer hardware and software systems, as well as
providing technical advice and support to customers. Respond to
customer technical problem and issues related to hardware and
software issues. Assists customers by diagnosing problems and
providing resolutions for technical and service issues. Uses
troubleshooting techniques and tools to identify products that are
defective and follow guidelines issuing service call or contacts.
Focuses on delivering a positive customer experience. Learn a full
range of technology products and services and is able to identify how
this products and services align to customer needs.
Balance Staffing- Tampa FL 2010 -2011
Summary: Contracted as a remote network and desktop support
technician servicing customers of one of the top ISP's in the United
States via phone, chat, and remote networking tools in a skill based
non-scripted fashion. Created notes with the process of diagnosis and
resolution for each customer appending them to several databases for
records, resolution procedures and future knowledge.
Accomplishments: Troubleshooter, diagnosed and resolved issues
pertaining to customer ISP network connectivity in a timely manner
that included Fiber (FTTN, FTTP), ADSL and VDSL connection.
Resolved customer in home networking issues - Implemented ISP
branded an 3rd party modem/router/switch configurations for multiple
computer/peripheral/mobile and consumer electronic device access
via Ethernet, 802.11x Wi-Fi and PLN, bridge modem and routers
removing double NAT for use with low latency dependent consumer
devices and programs.
Performed OS configurations and reinstallation virus and malware
removal and file system and sector repair. Diagnosis of bad hardware
including modems, routers and switches, power supplies,
motherboards, processors, RAM, hard disk drives, CD/DVD-ROMs,
monitors, keyboards, mice and cables. Referred customers to our local
in home technicians and hardware departments for physical repairs
and replacements, completing the circle of our technical service.
Network/System Administrator and Information
Technology Coordinator
Rondo Machine and Rigging - St.
Augustine, FL 2007- 2010
Summary: Managed configured and troubleshooter information
systems and supported end users for the Rondo group family of
companies in the United States, South America and Europe. These
companies consisted of the Rondo group, Rondo Machine and
Rigging, Aegis Business Solutions, Universal paper products, and GC
Fire and Protection Systems.
Accomplishments: Developed an organized and more efficient IT
department by creating a physical and digital inventory of all IT
assets, including hardware, software and the users currently utilizing
the assets. Developed and maintained IT policies and procedures in
cooperation with manager for standards, efficiencies and security to
implement guidelines for the department and users of IT assets
creating a more productive, user friendly and secure IT environment.
Performed remote and local IT support for over 150 offices and field
users that included hardware, software, printers, peripherals, PDA,
network and phone systems creating a stable and productive
environment for the entire company. Installed, repaired, configured
and updated servers, desktops, laptops, printers and network
equipment for all local companies maintaining company uptime.
Worked with a team performing a multiple location domain rollout
linking Window XP and Vista clients to central Windows 2008 servers
that included Active Directory, Exchange, Share Point, data and print
servers. Setup and configured other company locations with NAS data
servers and RPC over HTTP Exchange connections and managed
Active Directory Structure creating and changing users/group
permissions, email accounts and distribution lists.
Network/System Engineer and Administrator
Chappelle Technologies- St. Pete, FL 2004 - 2007
Summary: Worked as a Network Administrator/Engineer and IT
Support creating an efficient environment for software development.
Accomplishments: Designed and implemented a small business
networking architecture to support a software development
environment that utilized Visual Studio 2005. Performed remote and
local IT support for office and field users. Installed, repaired and
configured servers, desktops, laptops, printer and network equipment.
Created and maintained IT related policies and procedures for
standard, efficiencies and security. Created and maintained a digital
inventory of all IT assets and users.
I.T Internship
Florida Career College Tampa FL 2000- 2003
Summary: Facilitated in many technical aspects for the school in
return training.
Experience: Trained by classroom instructors and technical staff with
a wide range of technical experience and backgrounds including
MSCE, MCDBA, MCT, A+ and Net+ expert.
Setup I.T training classroom in between classed in preparation for
the next class. This included switching hot swappable hard
drives in 15 to 20 computers for each classroom imaged for a
specific class lab. Ensured proper functionality of computers,
labs and classroom networks. Troubleshooter issued alongside
IT Staff in the facility relating to computers, networks and other
electronics including multimedia and presentation devices.
Worked alongside a CCIE setting up new classroom networks
from the ground up. Concentrating on L1, L2, and L3 aspects of
the OSI networking model.
Contact this candidate