Customer Service Manager
Resume:
Sharifa Lewis
**** ******* ****** . *** *******, CA 94577
*******@*****.***
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OBJECTIVE
To obtain a rewarding position as an Administrative Assistant with a
company that allows me to fully utilize my clerical, supervisory and
analytical skills.[pic]
Summary of Qualifications
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. Strong attention to detail
. Self-starter
. Health Care setting background
. Fast learner
Education and Training
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University of Phoenix, Phoenix, AZ
Bachelors of Science, Psychology Expected June 2013
University of Phoenix, Phoenix, AZ
Associates of Arts, Psychology, 2011
Computer Skills
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. Microsoft Word, Excel, and PowerPoint
. Outlook
. Lotus Notes
. UPS World Ship
Other Skills
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. Type 50 wpm ? Scheduling ? Spreadsheets/Reports
. 10 Key ? Customer Service ? Reception
WORK EXPERIENCE
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Ricoh Oakland, CA 02/2012-
Present
Site Supervisor/Admin Support
. Contracted with Health Net, Inc.
. Data entry, create and manage spreadsheets
. Clerical support to associates working from home with faxing,
scanning, and shipping of mail
. General office duties ordering office supplies, toner, paper, coffee,
and first aid supplies
. Keep record of supplies update weekly
. Read, date stamp, sort, distribute, scan, and create correspondence
. Create daily postage report spreadsheets
. Interoffice time sensitive reports, contracts, and claims
. Email and scan documents holding high confidentiality
. Attend meetings and trainings
. Answer phone and email inquiries
. Create procedure guides and train staff
. Place service calls for equipment
. Resolve customer complaints internal and external
. Maintain customer confidentiality, OSHA/HIPAA
. Scheduling of meetings/conference rooms for on site visits
. Create site directory
Pitney Bowes Oakland, CA 01/2006-
01/2012
Lead Customer Service Associate/Corporate Receptionist
. Contracted with Health Net, Inc., and Managed Health Network (MHN).
Reception: greeting visitors for Mental Health Network (MHN), Health
Net, Inc.
. Transfer calls to doctors and EAP services, 20 lines
. Log distribute badges to vendors, visitors, and associates
. Data Entry on daily reports, create and manage spreadsheets
. Utilize U.S postage machine in addition to United Parcel Services
(UPS) for large shipments.
. Perform general office duties: ordering supplies, toners, and
maintaining records
. Stock kitchen with coffee, creamer, and sugar. Maintain cleanliness
and appearance
. Track inventory and keep records utilizing computer applications
. Open, sort, and distribute correspondence, including faxes and email
. Open mail, log in packages using excel, sort, and distribute U.S mail,
Fed Ex, UPS packages, and interoffice pieces
. Follow all safety procedures using; OSHA, HIPAA, and all Health Net
guidelines
. Train mailroom staff
. Schedule conference rooms for site visits
Clemlong's Pest Control San Lorenzo, CA
11/2008-03/2010
Assistant Manager
. Create and prepare invoices
. Intercept client calls
. Create and prepare work orders
. Send invoices out to corporate offices
. Call clients to schedule appointments
. Call to confirm appointments
. Send out holiday/birthday cards
. Deposit check into company account
. Receiving/Shipping on company products
. Answer phones and questions on the service of the company
. Prepare correspondence
. Schedule inspections
. Manager owner schedules
. Update and maintain mailing lists
. Order supplies
Fed Ex Oakland, CA 12/2003-
12/2005
Package Handler
. Prepared and shipped express packages for Federal Express with Oakland
Airport
. Loaded aircraft and truck containers with packages up to 55 lbs.
unassisted
. Successfully sorted various packages at approximately 25 packages per
minute meeting timely deadlines
. Verify that items are addressed correctly, marked with the proper
postage, and in suitable condition for processing
. Weigh package containers for arrivals of planes, and truck loading
. Determine manner in which Packages are to be sent, and prepare them
for delivery to mailing facilities
. Lift and unload containers of mail or parcels onto equipment for
transportation to sorting stations
. Stack package containers by FedEx guidelines
United States Postal Service Oakland, CA
02/2002-08/2002
Mail Carrier
. Obtain signatures from recipients of registered or special delivery
. Register, certify, and insure letters and parcels
. Collect payment for products such as stamps, prepaid mail envelopes,
and money orders.
. Check mail in order to ensure correct postage and that packages and
letters are in proper condition for mailing
. Answer questions regarding mail regulations and procedures, postage
rates, and post office boxes.
. Complete forms regarding changes of address, or theft or loss of mail,
or for special services such as registered or priority mail
. Provide assistance to the public in complying with federal regulations
of Postal Service and other federal agencies
. Sort incoming and outgoing mail, according to type and destination
Cal Fed Oakland, CA 09/2001-
01/2002
Teller/ATM Operator
. Cash checks and pay out money after verifying that signatures are
correct, that written and numerical amounts agree, and that accounts
have sufficient funds
. Receive checks and cash for deposit, verify amounts, and check
accuracy of deposit slips
. Enter customers' transactions into computers to record transactions
and issue computer-generated receipts
. Balance currency, coin, and checks in cash drawers at ends of shifts,
and calculate daily transactions using computers, calculators, or
adding machines
. Examine checks for endorsements and to verify other information such
as dates, bank names, identification of the persons receiving payments
and the legality of the documents
. Count currency, coins, and checks received, by hand or using currency-
counting machine, to prepare them for deposit or shipment to branch
banks or the Federal Reserve Bank
. Order large supplies of cash to meet weekly needs for the ATM
. Load and balance money in ATM
. Receive and count daily inventories of cash, drafts, and travelers'
checks
Contact this candidate