Customer Service Project Management

Beverly Caruthers

*** *** *** ***** ******, TN **544 931-***-**** ***********@*****.***

Objective

To secure a challenging postion where I can effectively contribute my skills and ensure my growth through the organization’s growth, possessing competent technical skills, customer service skills, communication, and project management skills.

Profile

Motivated, personable professional with a B.S. degree. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

Hardware Experience

Laptops (Windows, Drives

Linux, Mac) Monitors

Desktops (Windows, Servers

Linux, Mac)

OS Experience

Windows (98, ME, XP, Ubuntu

07) Mac

Linux (RedHat)

Programming Languages

HTML Python Unix

JAVA Visual Basic VB.Net

Professional Experience

Production Controller – cALSONIC kANSEI

• Analyze twelve week forecasts to ensure delivery of future orders.

• Plan schedules of workers and machines in order to meet forecasted expectations.

• Order the needed materials in the amounts needed to meet forecast of orders.

• Author professional correspondence to customers and vendors.

• Work with suppliers on the daily bases to ensure delivery of needed parts.

• Rapidly learn and master varied computer programs.

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Beverly Caruthers

212 4th Ave South Baxter, TN 38544 931-***-**** ***********@*****.***

E Phone Tech. Support – sUNTRUST BANK

• Troubleshoot clients computer issues

• Help bank customer’s access accounts through mobile phones, personal computers, and financial software.

• Assist clients with Quicken, QuickBooks, and Microsoft Money.

• Troubleshoot connectivity issues and assisted with software navigation.

Professional Experience, continued

FRONTLINE E Phone Tech. Support – SUNTRUST BANK

• Assisted other representatives with escalated issues in a coaching role.

• Claimed ownership of call for escalated issues.

• Offered coaching opportunities to other representatives.

Lead admin – tennessee tech. university

• Assisted Eric Brown in Data Center

• Assisted with equipment rack renovations

• Debugging of various client side issues

• Reimaging and maintaining computer Labs

• Assisted Tennessee Tech. Professors with various user issues.

• Designed, implemented, and supervised a laptop help desk for the CSC department.

• Planned and scheduled interns to work at help desk.

• Assigned tickets to interns for completion and monitored progress.

• Extensive work hours in project management ensuring projects were on schedule.

Internship – tennessee tech. university

• Assisted Dr. Frank Wells in Computer Forensics Lab

• Searched through computer hard drives and flashdrives for proof of illegal activity.

• Updated and maintained F.R.E.D (Forensic Recovery Evidence Device)

Employment History

Calsonic Kansei – Lewisburg, TN

Production Controller, 2012 to Present

Suntrust Bank – Cookeville, TN

E banking Tech. Support; Frontline Tech. Support, 2003 to 2012

Tennessee Tech. University Cookeville, TN

Lead Admin, 2010 – 2011

Education

tennessee Tech. University – cookeville, tn

BS Degree in Computer Information Systems, 2011

Volunteer State Community college – Gallatin, TN

AS Degree in Computer Information Systems, 2003

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Beverly Caruthers

212 4th Ave South Baxter, TN 38544 931-***-**** ***********@*****.***

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