HR/Admin Assistant
Resume:
Lonna Shelley
Benefits Administration/Administrative Assistant/ Medical Office/ HR Dallas, TX 75287
Assistant
Lonnas1285@yahoo
.com
CORE COMPETENCIES
Relationship Management Human Resource Professional offering nearly 3 years'
Benefits Coordinator experience various functions to include Benefits Coordinator,
Oral & Written HR Assistant, and Administrative Assistant
Communication Experienced building and harvesting relationships effectively
Problem Identification and answering all retiree and employee inquiries while maintaining
Resolution strong rapport with individuals.
Detailed Record Keeping Proven multi-tasking and organization ability handling
Contract Negotiation competing priorities and supporting departmental projects
Benefit Regulations & simultaneously without missing deadlines.
Terminology Advanced organizational skills include knowledge of general
Advanced Data Entry and Benefit regulations & terminology, handling sensitive employee
Filing benefit files & employee plan benefit information, and working
Prepare Reports simultaneously as a team player and independently
Handle Confidential &
Sensitive Info
EDUCATION
Bachelors of Arts, Communications and Media Communications, Edinboro University of
Pennsylvania, August 2007
Technical Competencies:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Database Systems:
Oracle Advanced Benefits Database, HRIS System, Atmos Energy Retiree Database System,
Accutrac
PROFESSIONAL EXPERIENCE
ATMOS ENERGY
Human Resource Assistant Dallas, TX October 2009 - May 2012
(Benefits)
Responded to benefits calls from retiree and active employees
Collaborated with Conexis, Blue Cross Blue Shield (BCBS), and MetLife regarding
employee/retiree issues
Provided assistance to the corporate Benefits team
Coordinated with Conexis and Blue Cross Blue Shield in processing retiree paperwork
Ran interfaces for various vendors. Responded to and corrected errors on interface files
Drafted benefits letters for the families of deceased or active employees
Prepared reports for HR Generalists and payroll department
Coordinated mailings to new and existing retirees
Processed and maintained employee files and records
Scanned and filed retiree paperwork into Oracle Advanced Benefits database
Assisted in the coordination of benefits audits
Coded invoices for various vendors
Implemented wellness incentives and programs for the Wellness Committee
Spearheaded American Heart Association Fit Friendly Award granted by Dallas Mayor Mike
Rawlings
Organized the American Heart Association's 2010 Heart Walk for Atmos Shared Services
division
THE ART INSITUTE OF DALLAS Dallas, TX August 2008- October 2009
Admissions Coordinator
Served as liaison between the admissions department and financial aid office with the
highest ethical standards
Coordinated mailings to future and new students
Organized meetings with potential students and parents to review the financial aid process
Guided students in the proper completion of financial aid documents as well as the Free
Application for Federal Student Aid (FASFA)
Participated in new student accountability meetings
Ensured that class clearance quotas and quarterly start-rates were met
KEYWORDS
Oracle Advanced Benefits Benefits Atmos Blue Cross Blue Shield
Conexis FASFA BCBS PayFlex Pay Flex Holmes Murphy T. Rowe Price
MetLife Met Life Generalist Analyst American Heart Association
AMA American Cancer Society ACS Form 550 Audit Insurance KPMG
Ernst & Young Ernst and Young Discrepancy Report Interface Defined
Benefit Plan 401 K Long Term Disability (LTD) Short Term Disability
(STD) Defined Contribution Oil and Gas Oil & Gas Medical Insurance
Retiree Database System Retiree Hotline Death Letter Administrative
Assistant HR Assistant Front Office Medical Assistant Insurance
Verifier Retiree Database System Accutrac HRIS
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