Manager Customer Service
Resume:
ELDIN MUJANOVIC
*** ****** ****** ******* ***** KY 42101
Phone: 270-***-**** E-mail: aboef4@r.postjobfree.com
OBJECTIVE
To obtain employment with a reputable company which provides productive
employment, a pleasant work atmosphere, and the potential for advancement.
EDUCATION
WARREN CENTRAL HIGH SCHOOL
Bowling Green, KY
2006 - 2010 3.8 GPA graduate & BETA honors
WESTERN KENTUCKY UNIVERSITY Bowling Green, KY
2010 - 2011
EXPERIENCE
ESDE LLC / BGX Jan 2011 - June 2011
SAS TRANSPORTATION LLC June 2011 - Dec 2011
MOONLIGHT EXPRESS LLC Jan 2012 - Current
Freight Dispatcher
Schedule drivers to pick up and deliver loads to customers and vendors.
Responsible for keeping records, monitoring driver daily logs for errors or
violations, and the monitoring of both drivers in relation to their
remaining hours of service and equipment as to its availability.
Coordinate and manage the most efficient loads to remain cost effective as
a company.
Determine the best delivery methods and negotiate rates.
Identify and evaluate any special needs for each load.
Highly organized and able to handle high amounts of stress.
Confer with customers or supervising personnel to address questions,
problems, or requests for service or equipment.
Determine types or amounts of equipment, vehicle, materials, or personnel
required, according to works orders or specifications.
Monitor personnel or equipment locations and utilization to coordinate
service and schedule.
OLYMPIC BAR AND RESTAURANT ( Previously: PALM CAF & BAR) Bowling
Green, KY
Assistant Manager April 2006- December 2010
Responsible for the daily operations and profitability of the restaurant
facility. Manage employees both directly and indirectly and through
supervisors. Managed inventory and handled customer complaints as deemed
appropriate by the General Manager. Assist in staffing and training for
the restaurant facility. Handled scheduling for all restaurant personnel.
Contributed to building of team environment. Assisted the General Manager
as needed.
AFNI Bowling Green, KY
Costumer Service Expert June 2010- September 2010
* Dealing directly with customers either by telephone, electronically
or face to face
* Responding promptly to customer inquiries
* Handling and resolving customer complaints
* Obtaining and evaluating all relevant information to handle inquiries
and complaints
* Performing customer verifications
* Processing orders, forms, applications and requests
* Directing requests and unresolved issues to the designated resource
* Managing customers' accounts
* Keeping records of customer interactions and transactions
* Recording details of inquiries, comments and complaints
* Recording details of actions taken
* Manage administration
* Communicate and coordinate with internal departments
* Following up on customer interactions
SKY SOCCER Bowling Green, KY
Associate June 2009- January 2010
* Greeted and assisted customer with their purchases
* Responded to customer inquiries and provided general merchandise
information
* Maintained a clean and pleasant atmosphere
* Kept inventory in stock and delivered new merchandise to the sales
floor
Eldin Mujanovic * 270-***-****) * aboef4@r.postjobfree.com
AWARDS & SKILLS
Computer skills: SAS, Microsoft Office Word, Excel, PowerPoint, Publisher
Telephone communication skills
Organization
Able to handle a very stressful and demanding work atmosphere
Foreign Language skills: Fluent in Serbo-Croatian / Bosnian
Hobbies: Playing soccer, swimming, traveling (extensive traveling
throughout Europe), reading
Western Kentucky University SSS Program
Certificate Of Completion: Customer Service Training Program
BETA club member
REFERENCES
_
Damir Zlatovic
Assistant Manager of WaterWorks / Front Desk Holiday Inn
Bowling Green KY 42104
Danijela Stupar
Manager/Supervisor at AFNI
Bowling Green, KY 42104
Tonia Dennison
EVP/ Human Resource Director
Citizens First Bank
Mirel Hasanovic
Freight Dispatcher
Moonlight Express
Semir Nailovic
Manager / Supervisor Moonlight Express
Contact this candidate