HR ASSISTANT
Resume:
********@*****.*** (
Shirley James
Administrative Professional/ Human Resources: Leveraging 15+ years' of
expertise in fusing effective management and sound judgment, coordinates
events, people, and schedules within dynamic and competitive environments
for precise communication. Excels in the time management process and team
building. Initiated and completed infrastructure setup for a large-scale
project Directed ground-level arrangements, synchronizing material
transport throughout various phases. Extensive background in Human Resource
affairs, employment recruitment and retention, staff development,
mediation, conflict resolution, benefits and compensations, HR record
management/craft, policies and legal compliances. Pays strict attention to
details, demonstrates negotiation skills with union and non-union
grievances, developing teambuilding programs, and writing appraisals for
pay increase, writing personnel manuals, corporate policies, job
descriptions and management reports.
Budgetary Expert ~ managed $12.5M annual budget ~ driving astute resource
oversight to identify avenues for expense reduction saved $25.5M+ by
eliminating unnecessary sequences and material orders outside project
scope. Generated $520K+ in custom work orders, formalizing opportunities to
expand revenue. Efficiency Strategist delivering innovative concepts to
boost performance capabilities Increased productivity 29%+ by creating a
model to show savings from cellular distribution to 40+ specialists;
previous standards yielded sub-par mobile interaction. Reduced absenteeism
45%+ cultivating staff confidence and developing comprehensive work-site
training work shops.
BBA Berkeley College
Certified MCSE
Areas of Strength:
HR Skills:
FMLA/ EEO, Employee relations, Team building, Benefits Administration:
People Soft: practices and policies, Training and Development, Performance
Management, Organizational Development, I-9, Workmen Compensation, Staff
Retention. Multi-Tasking ( Correspondence Management ( Motivation
Cost Containment ( Office Administration ( Strategic Planning & Union
Relations
( Client Satisfaction ( Meeting/Conference Arrangement
Microsoft Access. PowerPoint, PeopleSoft, Excel, Word
Professional Overview
Beechnut Manor
Director of Marketing/Admission Coordinator
Rosenberg Health and Rehabilitation.
Business Development Specialist (Marketing Director) 10/2010 - 9/2012
< Provided potential customers with facility, making outside sales calls
that should result in meeting or exceeding the budgeted census for
facility. By increasing inquires and facility referral base. To grow a new
base of business while retaining existing business. To look for niche
marketing opportunities not being met in the community. Awareness of
facility is up 85% within the community. Customer inquiries up by 85% for
this facility. Rotating weekend manager on duty handling staff and
emergencies.
Verizon Telecommunications Co.
Supervisor/Administrative Assistant 1978-2009
< Mentored 15+ support personnel, improving technical familiarity with
field-specific hardware and protocol; streamlined service and reduced wait
time.
< Supervised attendance, FMLA, compensation, evaluations, appraisals and
emergency preparedness.
< Raised response time 12%+, resolving internal/external service requests,
cutting turnaround 14%.
< Managed daily office activities, bridging communiqu among 5 district
managers, 23 engineers, and 33 wire centers; managed a multimillion-dollar
asset allocation, expediting a four-person role.
< Catalogued workflow, vacation, and customer contact schedules.
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