Customer Service Sales
Resume:
E r ick Alexander Perez
RESUME:
Erick Alexander Perez
Reston, VA 20190
Phone: 703-677- 2061
aboeby@r.postjobfree.com
E r ick Alexander Perez
SUMMARY: Currently studying for CCNA; Cisco Certified Network Associate. I’m
p roficient with Microsoft Word, Power Point and Excel. I possess basic to advanced
k nowledge of installation and t roubleshooting computer hardware and software and basic
networking knowledge. I am able to work under pressure, with great customer service.
O rganized and maintains a clean work space. I am positive, polite, social and self-
motivated. I do not have piercings, or tat toos. I maintain a well groomed appearance. Abide
by the dress code of the workplace.
MAJOR ACCOMPLISHMENTS:
September 2005, Volunteered as Stock Associate for an art supply store called, PEARL – it was
part of a workforce class in my high school that helped student gain employment experience.
EMPLOYMENT HISTORY:
May 2012 Advantage Sales and Marketing VA, MD
To
Feb 2013 Retail Merchandiser/Ambassador
I joined ASM’s Barnes and Noble Nook Merchandiser/Ambassador Program a few months later. My
duties consisted of the top 20 Best Buy and Target stores in the Virginia and Maryland area; I made a visit
to each store twice a month, and carried out merchandiser and ambassador assignments. I provided
training to the electronics department for each store; submitted call reports for all information gathered by
employees, managers and customers; and maintenance on the product and display, and assisted in sales.
Most importantly, I created relationships with all relevant parties.
September 2011 Advantage Sales and Marketing Tysons Corner, VA
To
April 2012 Retail Specialist
I was contacted by the company for a job as a Specialist for their Sony PlayStation program. It required
extensive training about all their new, up-coming, and current products over the course of the program. I
was also required to install and trouble shoot their products for showcasing at the Tysons Corner Best
Buy. My main responsibilities were: Assisting the Best Buy employees and Supervisors in Sales, and
training, conducting customer surveys and logging personal observations of trend patterns. Lastly, I setup
demo displays for customer experience and submitted all relevant information of each visit into their
online software data base program.
December 2010 Cashmere Elegance Oakton, VA
To
January 2011 Seasonal Sales Associate/Cashier
.
E r ick Alexander Perez
I worked at a Kiosk for a company called Cashmere Elegance that sells pashmina and various
other scarves at Fair Oaks Mall. I managed the Kiosk alone, but on occasions the team
leader would work shifts with us during the busiest t raffic. Responsibilities:
Provide Customer Service, Operate a cash register, Answer customers' questions, Maintain
clean and orderly checkout area, Process merchandise returns and exchanges, Resolve
customer complaints, And Balance Cash Register. I had open shifts and closing shifts
w hich required a check list before lockdown.
January 2008 Ross Stores Inc. Springfield, VA
To
September 2009 Cashier/ Sales Floor Associate
I conducted basic cashiering; refunds, and exchanges; while providing Ross’ quick checkout methods, and
assisted customers with product selections. I assisted the sales floor associate with clean up and
organizing.
September 2006 National Amusement Theaters
Merrifield, VA
To
December 2007 Ticket Cashier
As the ticket cashier, I provided a timely point of purchase for customers at the theater, and gave personal
recommendations when asked. Exchanges and refunds were handled by me in a polite and quick manner.
I
September 2005 PEARL Alexandria, VA
To
June 2006 Volunteer Stock Associate
I learned customer service, proper store appearance – organizing and stocking products, to cleaning.
EDUCATION:
2006 Quander Road School Alexandria, VA
High School Diploma.
Currently Northern Virginia Community College Loudoun, VA
Studying for CCNA, and eventually Associate degree in Information Technology
E r ick Alexander Perez
References:
Elizabeth Pineda Jessica Portillo
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