Customer Service Manager

Calvin L. Jones

**** ****** ***

East Point, GA *0344

Phone: 404-***-****

Email: ******.*****@*****.***

Education

****-**** ******** **** ****** - Stockton, CA

HS Diploma

**** – 2010 Atlanta Technical College – Atlanta, GA

Major: Culinary Arts

Work Experience

2007-2008 Lowes – Atlanta, GA

Sales Associate – Home Décor/Paint

- Responsible for providing quick, friendly customer service by answering customer questions, providing purchase assistance and keeping shelves stocked.

2007-2008 Westin Hotel – Atlanta, GA

Communications Operator

- Answered calls promptly from established script

- Assisted guests with voice mail and messages as well as followed-up wake-up calls

- Recorded orders with 100% accuracy and conveyed orders to both servers and Food & Beverage for accurate and prompt delivery

- Responded to hospitality inquiries and recorded all pertinent information for the Manager to follow-up.

2008-2009 Bank of America – Tucker, GA

Tax Processor

- Processed a minimum of 1,500 tax returns per week

- Maintain an average revenue volume of $900-1000 per week

Additional Qualifications

- Good written and communication skills

- Good speaking voice

- Self-directed, independent worker with proven ability to work under pressure and meet deadlines

- Organized, detail-oriented and enjoy working with people

Contact this candidate