Engineer High School

Mike Jones

*** ******** ****, *******, *** Hampshire, 03782

Home Phone - 360-***-**** Mobile Phone - 360-***-****

E-mail - ******@*******.***

Summary of Qualifications

. Knowledge of information security threat prevention and remediation.

. Trained to effectively communicate verbally and orally within all

levels of an organization.

. Knowledge of SQL and Oracle databases and database servers.

. Asset management and inventory control skills.

. Knowledge of network infrastructure within large and small networks

for local and remote users, including Citrix, terminal services, and

VPN.

. Knowledge of virtual environments.

. Experience with CAT3, CAT5, CAT6, and fiber cabling.

EMPLOYMENT HISTORY

System Administrator

New London Hospital - New London, NH

10/2011 - Current

. Manage McKesson Practice Partner, McKesson Paragon, and HL7

interfaces.

. Maintain SQL 2008 server for three databases.

. Using Norton Ghost, deploy desktop images in ClearCube blade/c-port

framework.

. Manage multiple Server 2003/2008 servers, virtual and physical.

. Install and monitor Sophos (version 10) enterprise anti-virus

solution.

. Manage UniPrint (Infinity), RemoteScan (10.609), and Zetafax (2010)

servers.

. Tier 1-3 helpdesk support on software and hardware.

. Manage threat detection, WSUS policy, and Secunia patch management.

. Resolve connectivity issues for terminal services and VPN (IPSec/SSL)

users.

Network Engineer

AZCOMP Technologies - Gilbert, AZ (telecommute)

10/2010 - 10/2011

. Use Kaseya application to monitor and maintain customer servers and

PC's.

. Install, configure, and maintain Watchguard firewall devices.

. Deploy StorageCraft ShadowProtect backup software on customer servers.

. Manage VMware (ESX 4) servers on internal network.

. Tier 1-3 helpdesk support on software and hardware.

. Install Practice Partner software; maintain updates in 24x7x365

environment.

. Deploy Malwarebytes, McAfee/Symantec, and Vipre on customer

infrastructure.

. Train end users on best practice for malware protection and backups.

Technical Implementation Engineer

McKesson Practice Partner - Seattle, WA (telecommute)

07/2008 - 10/2010

. Install Practice Partner software and HL7 interfaces on customer

infrastructure.

. Install and configure Windows Server 2003 and 2008 on HP and Dell

servers.

. Manage web based applications for patient/provider access in IIS6 and

IIS7.

. Work with end users to resolve technical problems with Practice

Partner software and peripherals such as scanners, EKG machines, fax

machines, tablets, and laptops.

. Teach classes at user conference on remote connectivity and network

best practices.

. Design and build Citrix and terminal services farms.

. Troubleshoot end user connectivity issues in Citrix and terminal

services.

. Advise on best practice solutions for anti-virus, backup, and printing

solutions.

. Install, create, and query SQL 2005/2008 and Oracle 11g databases.

IT Help Desk Analyst II

Mellon Analytical Solutions - Tacoma, WA

02/2007 - 08/2008

. Help users troubleshoot application access errors over the phone and

through e-mail.

. Train clients on installation, configuration, and use of proprietary

financial applications.

. Manage Active Directory for Windows Server 2000 and 2003.

. Create users and security groups for access through Citrix and remote

desktop.

. Maintain VMWare (ESX 3.5) network of 50+ virtual servers.

IT Field Technician

Tri-Tec Communications, Inc. - Kent, WA

03/2005 - 01/2007

. Design, configure, and deploy network infrastructure for clients with

multiple sites, as well as those with single sites. Both wired, and

wireless.

. Troubleshoot and repair technical problems with data and voice

networks. Including telephone equipment, and data networking

equipment.

. Install, terminate, and configure CAT3, CAT5, and CAT6 cabling for

voice and data in new and existing commercial projects.

. Perform software upgrades on servers and PCs within company network

operating Windows XP and Windows 2000.

. Build and repair desktop PCs, laptops, printers, and handheld devices.

. Configure profiles and network access for new and existing employees

within the company network using Microsoft Active Directory.

. Deploy Cisco Catalyst 3000 series and HP Procurve switches and

routers.

. Manage purchasing and receiving inventory for a warehouse containing

$1,000,000 plus in inventory.

IT Technician

Washington State Department of Health - Olympia, WA.

02/2004 - 03/2005

. Assist over 1,155 DOH users with hardware and software related

problems over the phone and with personal visits.

. Maintain and configure network image server of Windows XP and Windows

2000 department images. Put image on new equipment before adding to

the DOH domain and delivering to users.

. Configure and provide access for users to DOH network.

. Help remote users gain access to DOH network through Citrix and VPN's.

. Help with relocation of 750 DOH employees from old offices to new and

transfer of datacenter and all network infrastructure.

. Manage 300+ server datacenter and network equipment including Cisco

Catalyst switches series 3000, 4000, and 5000.

Taping Foreman

Western Partitions, Inc. - Bellevue, WA.

04/1995 - 03/2002

. Supervise multi-lingual work crews of up to 50 people, men and women.

. Configure and work within time and schedule budgets consistently.

. Perform all aspects of drywall finishing, form hanging to final paint.

Education

High School Diploma, Timberline High School

1989 Lacey, WA

MCSE 2003, Hi-Tech Learning Center

03/2004-12/2004 Federal Way, Washington

A+ and Net+, Hi-Tech Learning Center

03/2004-05/2004 Federal Way, Washington

CCNA, CED Solutions

04/2004 Atlanta, Georgia

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