Customer Service Quality Assurance
Resume:
Jennifer David
La Porte, TX
Cell: 832-785-
9873;
jenniferdavid3
@yahoo.com
Career Overview
Energetic, results oriented business administration assistant with duties
in all aspects of the business office. Well rounded experience in the oil
and energy industry.
Skill Highlights
? Attention to detail ? Customer Service
? Languages: English and ? Data Entry
Spanish
Professional Experience
Collection Analyst
May 2012 to November 2012
Champion Energy - Houston, TX
. Handled out-bound calls pertaining collection of delinquent accounts
in NJ, OH, and PA.
. Analyzed data for weekly management meeting of customers' performance.
. Reviewed accounts for accurate payments received.
. Researched accounts for misapplied payments.
Customer Care Agent
August 2008 to April 2012
Champion Energy - Houston, TX
. Assisted in the sale of electricity rate.
. Assisted customers in person and via telephone.
. Cross-trained and provided back-up for other customer service
representatives when needed.
. Ability to handle a variety of customer service and administrative.
. Researched and rapidly solved problems and rebuilt client trust to
prevent the loss of accounts.
. Ran reports to determine if customers should receive early termination
fees.
. Researched tax rules and policies, for commercial exemptions to be
accepted by Champion Energy.
. Verification of tax certificates acceptable per state rules and
policies.
. Assisted with tax audit by researching tax records for exempt
commercial customers.
Document Controller
October 2006 to August 2008
M&M Machine Shop - Houston, TX
. Ensured that all health and safety guidelines were followed for a
weekly report.
. Prepared and maintained production reports and personnel records.
. Tracked production rejections on parts for QA manager's production
meetings.
. Updated and maintained quality assurance manuals.
. Preparation of different reports from daily reporting of production,
weekly staff meeting, and weekly accounting reports.
. General office skills.
. Assisting in documentation control.
. Assisting with communication in Spanish.
. Assisting with internal and state audits for QA department
. Updating and maintain PO
Document Controller
May 2004 to October 2006
Delta Tubular - Houston, TX
. Prepared and maintained production reports and personnel records.
. Tracked production rejections on parts for QA manager's production
meetings.
. Updated and maintained quality assurance manuals.
. General office skills.
. Assisting in documentation control.
. Assisting with communication in Spanish.
. Assisting with internal and state audits for QA department
.
Education
Ultimate Medical Academy
Taking on-line classes to further my education.
Medical Administration
South Texas Community College 2000
McAllen, TX
Certified Nursing Assistant
Certificate
La Porte High School 1994
La Porte, TX 77571
High School Diploma
Contact this candidate