Customer Service Quality Assurance
Resume:
Ryan Patrick Curtin
The Woodlands, TX 77381
******.****@*****.***
I am a conscientious and reliable goal oriented college graduate with
an Associates degree and one course remaining to finish my Bachelors degree
in computer science. I have experience working in professional positions
in the areas of marketing, inventory and quality control, sales, and
information technology. I am an excellent communicator with an emphasis on
building strong team relationships.
Objective
I am seeking employment as an entry level employee at a company where
I can develop, grow and contribute to the company's success allowing me to
utilize and my skills in the fields of computer science, personal
computers, software and network information systems.
Education
January 2013 - Present
University of Houston-Downtown
Last computer science class to complete Bachelors Degree
August 2009 - December 2012
University of Mississippi
Bachelor's Degree in Computer Science
August 2006 - July 2009
Montgomery College, Conroe, Texas
Associates Degree
GPA: 3.1
Work Experience
October 2009 - August 2012
University of Mississippi
Help-desk Consultant
Diagnose and implement technical solutions to various problems via
telephone and through on site service
Assisted end users in learning software packages, operating systems, and
networking applications
Removed viruses and spy-ware from faculty, staff, and students computers
Functioned in high traffic customer service setting.
Worked with either Windows or Macintosh computing systems.
Configure computers to connect to the University's computer network.
Interacts with staff, faculty, and students at all levels of computing
sophistication.
May 2008 - August 2008
Reynolds & Reynolds Company
Computer Support Technician
Provided in-house technical PC software support to all levels of associates
including management (800+ desktops, 500+ laptops, and 80+ servers).
Responded to user calls/trouble reports and provided on-site assistance for
most problems
Built and configured PCs, laptops, servers, and routers
Installed and configured software
Conducted audits for unlicensed software
Ran and terminated infrastructure cabling (CAT5E, RG-59, etc.)
March 2007 - January 2008
Cinemark Theater - Tinseltown Movie Theater
Box Office Cashier
April 2004 - November 2006
Valero Corporation: Customer Service Representative
In charge of sales, quality and inventory control
June 2004 - August 2004 & June 2005 - July 2005
AMOT Controls: Marketing Assistant -Summer Internship
In charge of quality assurance, sales records, brochure development
Skills Acquired: computer programming, graphic art, Microsoft Office
applications, GOLDMINE CRM and marketing research.
Contact this candidate