Manager Quality Control
Resume:
Ana Laura Barba
Chicago, IL 60608
***********@*****.***
OFFICE MANAGER
• Dedicated and technically skilled Professional Certified Coder, with a versatile
administrative support skill set developed through experience as an office manager.
• Excel in resolving employer challenges with innovative solutions, systems and process
improvements proven to increase efficiency, revenue generation, and patient satisfaction.
• Offer advanced knowledge in Illinois Workers’ Compensation claims, private insurace claims and personal injury.
medical expenses
• Quality control and record management experience
KEY SKILLS
• Office Management • Report & Document • Records Management
Preparation
• Teambuilding & • Meeting & Event
• Spreadsheet &
Supervision Planning
Database Creation
• Staff Development & • Expense Reduction
• Policies & Procedures
Training
Manuals
• Policies & Procedures
Manuals
EXPERIENCE
Premier Billing Solutions, LLC
2008 to February 2013
Office Manager, 2011 to February 2013
Quality Control Analyst, 2010 to 2011
Account Manager, 2008 to 2010
- Oversaw the medical coding, billing and collections for Workers’ Compensation injuries. This
included chiropractic care, physical therapy, pain management, orthopedic surgery, EMG/NCV
-diagnostic studies, and spine surgery.
-Responsible for weekly and monthly reporting of service dollar and collected dollar
-Identified key sources of revenue
-Created and maintained company policies and procedures
-Employee training and development
-Performed quality control audits on patient accounts
Results:
• Increased revenue by an average of $400,000.00 per month over the prior years
• Helped develop new software which allowed for the calculation of interest on unpaid
medical bills.
The Home Depot
2006 to 2009
Installation Specialist
Responsible for providing quality, professional phone service regarding Home Depot products and
installation. Consistently met and exceed the Home Depot standard of excellence in special order
fulfillment by demonstrating initiative to proactively provide all necessary information to exceed
customer expectations and to develop the knowledge and skills needed to provide above and
beyond service.
EDUCATION
University of Colorado, Denver
Business Management, 2004-2006
AAPC
Certified Professional Coder, CPC, 2012
Continued Education and Training:
Pain 2013 CPT: Prepare now for changes to denervation, November 2012
nerve conduction study codes
Shoulder Surgery October 2012
Advanced Surgery Coding: New Technologies September 2012
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