Customer Service Sales

Emad S. Gerges

**** *********** ****, *****, ** *2545

Cell: 714-***-****

E mail: *********@*****.***

OBJECTIVE

I’m seeking a challenging career position that will allow me to gain experience and advancement within the

company.

EDUCATION

Tanta University, Egypt

Bachelor’s Degree in Accounting

Completed June 2000

PROFESSIONAL EDUCATION

Forest Hill, New York

American Training Center, Inc.

Advanced course in QuickBooks for bookkeeping professionals Completed June 2003

SKILLS

• Fluent in the Arabic language

• Solid skills in QuickBooks Pro 2003

• Microsoft Word, Microsoft Excel and Outlook Express

• 10 key

• Great ability to work effectively with others provide excellent customer service

• Strong ability to exercise good judgment and decision making skills

EXPERIENCE:

Ricoh USA Corporation Ontario, California

Account Executive/Outside Sales February 2012 December 2012

• Developed all assigned accounts relative to sales volume, product distribution, space allocation, and customer

service.

• Demonstrate a passion to drive results and exceed expectations

• Openly embrace new ideas and processes to develop "out of the box" ideas

• Ability to track and analyze data to ensure targets are achieved

• The primary responsibility is to sell hardware and software solutions to named accounts.

• Prospecting for new business and upgrading existing customer hardware and software.

• Achieved my quota by consistently performing the required daily activities to build a robust pipeline of

qualified opportunities.

• Complete customer needs analysis, identifying pressure points for all accounts as well as doing proposals,

product demonstrations and presentations.

Enterprise Rent A Car Murrieta, California

Management Trainee March 2008 January 2012

• Providing unparrelled customer service to all that approach the counter

• Communicate with the customer to understand his/her needs

• Perform daily tasks such as: exchanges, inventories, cash handling, rental modifications, returns and rentals

• Assume sales responsibilities such as: upgrading, fuel, coverage, GPS and walk ups, also maintain the branch’s

highest daily yield

• Maintain positive attitude and the ability to solve problems throughout the entire rental process

• Top 25 Employee in my region

• Received Impact Player Award ( TWICE )

.

Merchants NY New York, New York

May 2005 – Jan 2008

Bartender/Bar Manager

• Was responsible for full bar setup, including register setup

• Monitored and maintained inventory level for bar supplies

• Handled all cash register responsibilities (Cash/Credit) including closing and balancing bar register

• Built and maintained client relationship and promoted business

• Coordinated large and small events including supervising of servers

• Served and prepared beverages for customers

Quill Office Supplies Co Newport Beach, California

Account Manager/Outside Sales Jan 2003 – Mar 2005

• Assisted customers with all products and general promotions

• Understood customer needs and suggested the right product for their business

• Handled all customer complaints and returns with sensitivity and knowledge

• Completed any regular sales transactions involving cash, credit, checks, etc.

• Used personal skills and knowledge of products to describe technical information to customers to enhance

salesmanship and reach sales goals

• Followed up with customers and checked deliveries to ensure customer satisfaction

Lezazo Brooklyn, New York

Bookkeeper Assistant Oct 2001 – Dec 2002

Reconciled accounts conflicts with vendors

•

Matched purchase orders, receives with their invoices

•

Prepared and maintained daily/monthly account activity worksheets as needed

•

Confirmed receivables with clients and verifying collection

•

Prepared payment vouchers for supporting the checks issued

•

Prepared schedules for monthly payables and their due dates

•

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