Customer Human Resources

MOSHEKA S. JONES

Los Angeles, CA *****

Home, 323-***-****

E-mail: ************@*****.***

Objective: Dedicated to providing excellent customer services and to develop a professional working relationship with management with opportunity for growth

Experience:

Job Title:Tele-Fundraisers

Employer: SD&A Teleservices

Length: Jun,2012 till Current

Duties: Work on behalf of nation's museums, performing, arts, organizations, PBS stations, political groups and other prestigious clients,handle large volume of outbound calls including,renewal,lapsed,deep lapsed,capital campaigns and monthly giving campaigns,give a positive presence and very good energy,very optimistic,marketing, Working knowledge of Word, Excel and PowerPoint,excellent communication skills

Experience:

Job Title: Sales Rep/Customer Services

Employer: VXI Global Solutions, LA CA 90001

Length: Sept,2008 till Nov,2011

Duties Set up new Services for DirecTV customers, educate and sell to customer needs over the phone,demonstrates a positive presence and energy,provide order status to customer,address and resolve client inquiries, answer heavy phones, tracking work orders, strong sale experience, direct calls to appropriate location or take messages, Resolve outstanding customer payment issues, sending and receive faxes, 3 yrs. commission based plus hourly, general office operations,resolve customer services issues,Working knowledge of Word, Excel and PowerPoint,A true desire to make every customer happy

Experience:

Job Title: Human Resources/Assistant

Employer: Home Depot, Inglewood, CA 90250

Length: May,2007 till Jan,2008

Duties: Demonstrate affective communication with employees Supervise Staff Scheduled training classes for different departments Handling sick leaves, Vacations and absence policy’s Filing and receiving heavy paper work Managing Journals, Cash Handling micros off, word and excel,count inventory, general office operations

Experience:

Job Title: Cashier/Head Cashier

Employer: Superior Super Warehouse, LA CA

Length: 04/01 to 04/06

Duties: Customer Services Cash Pick Ups, scheduled task on a weekly basis to meet execution objectives,Open and close store Answer Phones Scheduled training classes File Make Daily worksheets, Assist with go backs,Handle Refunds and customer returns,count inventory,resolve customer services issues

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