Customer Service Sales Representative

Kelly L. Jones

*** ********** ***., ****, ** ****2 cell: 478-***-**** email: ***************@*****.***

OBJECTIVE

I hope to secure a full time job with the possibility of future advancement.

EDUCATION

Information Technology 2003 - May 2008

Macon State College Macon, GA

• Graduated with Bachelor of Science Degree in Information Technology

o Emphasis in Multimedia Development

EMPLOYMENT

Web Developer II September 2008 - present

Middle Georgia State College – formally Macon State College Macon, GA

• Design, create, test, implement, debug and maintain the Middle Georgia State College website, webpage layout, design and content using Adobe Creative Suite Master Collection programs, Visual Studio, XHTML, CSS and some JavaScript on a VB.Net framework

• Apply strong understanding of graphic design and use of color fundamentals towards creating professional-quality graphics for the MGSC website and external department use.

• Meet with Vice Presidents, department directors, faculty and staff to discuss ideas in order to obtain a clear understanding of their needs and requirements and convert these ideas into actual sites, pages and content.

• Test projects regularly in a virtual server environment in order to analyze and determine quality of usage ability for web pages, applications and graphics before implementing these projects publicly on the World Wide Web.

• Create professional quality, web-optimized input PDF documents to be used on the MGSC website.

• Train and assist faculty/staff with Web Design and ADA Fundamentals.

• Research and investigate new and emerging Web Technology

• Identify and resolve web related errors

• Integrate the use of social networking platforms into the MGSC website.

• Completed a total website redesign in 2011 for the former Macon State College (www.maconstate.edu)

• Currently working now to complete a ground up construction of the Middle Georgia State College website (www.mga.edu)

Technical Support Services January 2008 - August 2008

Macon State College Macon, GA

• Troubleshoot and install PCs, install and network printers, install software, manage 15 computer labs, assist in telephone support, assist in setting up audio/visual equipment for faculty, personal interaction with students and

faculty.

• Software installation and updating

• Windows OS maintenance - file clean-up and hard drive de-fragmentation - driver updates

• Hardware upgrades and installations: CD/DVD drives, hard drives, RAM, power supplies, fans, video, sound & multimedia cards, printers & scanners

Merchandise Sales Representative/Co-owner February 2004 - present

Jones L LC Gray, GA

• Worked as a sales associate for the bands REHAB, Demun Jones and the merchandise company Jones LLC fulfilling and shipping all online orders, tending to all customer service related issues and designing & ordering all promotional

flyers and poster.

• Worked as an onsite sales representative for all GA concerts and a lot of Southeastern state concerts including AL, FL, SC, NC and TN.

• Handle all online orders and shipping for the independent record and merchandise companies Rehabmusic.com and Demunjones.com.

• Responsibilities include and are not limited to basic accounting, face-to-face consultation & product presentation.

KNOWLEDGE & SKILLS

• Advanced knowledge of Adobe Creative Suite Master Collection programs including but not limited to Dreamweaver, Photoshop, Illustrator, Fireworks, Live Cycle, InDesign, Acrobat Pro X

• Intermediate knowledge of XHTML, HTML, CSS and basic JavaScript

• Knowledge and application of W3C Standards, 508 Compliance Standards, ADA Fundamentals and cross browser compatibility at all times and ensure that all web pages and files are compliant

• Know and implement good Systems Development Life-Cycle (SDLC) Methodology

• Strong understanding of graphic design and use of color fundamentals

• Extremely proficient and efficient in Microsoft Office programs including Word, Power Point, Excel, Outlook

• Able to work independently as well as collaboratively on various projects

• Strong organizational and interpersonal skills

• Great interaction and communication with individuals

• Creative, easy to work with, great customer service skills, positive attitude and eager to learn new things

• Fluent in Sign Language

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